felinaboricua21

New Member
Joined
Sep 2, 2011
Messages
2
Every time I play bejewels in facebook it&nbsp;freezes. When I try do some searches in google it says netdog has blocked that word. I had installed netdog but uninstalled it the same day since it don't block every porn website. Now I have K9 but my husband still get the block pages from netdog. PC itself has been freezing or slowing down I'm not sure whats causing it so I don't want to go deleting wrong files. I will appreciate your help. Here's my HiJack This file:<br><br><div>Logfile of Trend Micro HijackThis v2.0.4</div><div>Scan saved at 12:36:10 AM, on 9/2/2011</div><div>Platform: Windows 7 SP1 (WinNT 6.00.3505)</div><div>MSIE: Internet Explorer v9.00 (9.00.7930.16406)</div><div>Boot mode: Normal</div><div><br></div><div>Running processes:</div><div>C:\Program Files (x86)\Software Informer\softinfo.exe</div><div>C:\Users\Yessi\AppData\Local\Google\Update\1.3.21.65\GoogleCrashHandler.exe</div><div>C:\Program Files (x86)\Ares\Ares.exe</div><div>C:\Program Files (x86)\Samsung\Samsung New PC Studio\NPSAgent.exe</div><div>C:\Program Files (x86)\FKRMonitor\fklogger.exe</div><div>C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe</div><div>C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe</div><div>C:\Program Files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe</div><div>C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe</div><div>C:\Program Files (x86)\iTunes\iTunesHelper.exe</div><div>C:\Program Files (x86)\hp\HP Software Update\hpwuschd2.exe</div><div>C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe</div><div>C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe</div><div>C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe</div><div>C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe</div><div>C:\Users\Yessi\AppData\Local\Google\Chrome\Application\chrome.exe</div><div>C:\Users\Yessi\AppData\Local\Google\Chrome\Application\chrome.exe</div><div>C:\Users\Yessi\AppData\Local\Google\Chrome\Application\chrome.exe</div><div>C:\Users\Yessi\AppData\Local\Google\Chrome\Application\chrome.exe</div><div>C:\Users\Yessi\AppData\Local\Google\Chrome\Application\chrome.exe</div><div>C:\Users\Yessi\AppData\Local\Google\Chrome\Application\chrome.exe</div><div>C:\Users\Yessi\AppData\Local\Google\Chrome\Application\chrome.exe</div><div>C:\Users\Yessi\AppData\Local\Google\Chrome\Application\chrome.exe</div><div>C:\Users\Yessi\AppData\Local\Google\Chrome\Application\chrome.exe</div><div>C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe</div><div><br></div><div>R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/CQDSK/1</div><div>R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896</div><div>R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157</div><div>R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896</div><div>R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896</div><div>R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/CQDSK/1</div><div>R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =&nbsp;</div><div>R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =&nbsp;</div><div>R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm</div><div>R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local</div><div>R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =&nbsp;</div><div>R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll</div><div>F2 - REG:system.ini: UserInit=userinit.exe,</div><div>O1 - Hosts: ::1 localhost</div><div>O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)</div><div>O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll</div><div>O2 - BHO: StartNow Toolbar Helper - {6E13D095-45C3-4271-9475-F3B48227DD9F} - C:\Program Files (x86)\StartNow Toolbar\Toolbar32.dll</div><div>O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll</div><div>O2 - BHO: Searchqu Toolbar - {7FF99715-3016-4381-84CE-E4E4C9673020} - C:\PROGRA~2\WIA6EB~1\ToolBar\SearchquDx.dll</div><div>O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll</div><div>O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll</div><div>O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll</div><div>O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll</div><div>O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll</div><div>O2 - BHO: Bandoo IE Plugin - {EB5CEE80-030A-4ED8-8E20-454E9C68380F} - C:\Program Files (x86)\Bandoo\Plugins\IE\ieplugin.dll</div><div>O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll</div><div>O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll</div><div>O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll</div><div>O3 - Toolbar: Searchqu Toolbar - {7FF99715-3016-4381-84CE-E4E4C9673020} - C:\PROGRA~2\WIA6EB~1\ToolBar\SearchquDx.dll</div><div>O3 - Toolbar: StartNow Toolbar - {5911488E-9D1E-40ec-8CBB-06B231CC153F} - C:\Program Files (x86)\StartNow Toolbar\Toolbar32.dll</div><div>O4 - HKLM\..\Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe</div><div>O4 - HKLM\..\Run: [HP Remote Solution] %ProgramFiles%\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe</div><div>O4 - HKLM\..\Run: [LWS] C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide</div><div>O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime</div><div>O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"</div><div>O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"</div><div>O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe</div><div>O4 - HKLM\..\Run: [InstaLAN] "C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe" startup</div><div>O4 - HKLM\..\Run: [IJNetworkScanUtility] C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe</div><div>O4 - HKLM\..\Run: [PDFVPrinter] C:\Program Files (x86)\Classic PDF Editor\PDFVPrinter.exe</div><div>O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW</div><div>O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"</div><div>O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"</div><div>O4 - HKLM\..\Run: [StartNowToolbarHelper] "C:\Program Files (x86)\StartNow Toolbar\ToolbarHelper.exe"</div><div>O4 - HKCU\..\Run: [Google Update] "C:\Users\Yessi\AppData\Local\Google\Update\GoogleUpdate.exe" /c</div><div>O4 - HKCU\..\Run: [Software Informer] "C:\Program Files (x86)\Software Informer\softinfo.exe" -autorun</div><div>O4 - HKCU\..\Run: [ares] "C:\Program Files (x86)\Ares\Ares.exe" -h</div><div>O4 - HKCU\..\Run: [AutoStartNPSAgent] C:\Program Files (x86)\Samsung\Samsung New PC Studio\NPSAgent.exe</div><div>O4 - HKCU\..\Run: [fklogger.exe] C:\Program Files (x86)\FKRMonitor\fklogger.exe</div><div>O4 - Global Startup: PictureMover.lnk = C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe</div><div>O8 - Extra context menu item: E&amp;xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000</div><div>O8 - Extra context menu item: Free YouTube to iPod Converter - C:\Users\Yessi\AppData\Roaming\DVDVideoSoftIEHelpers\freeyoutubetoipodconverter.htm</div><div>O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll</div><div>O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll</div><div>O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll</div><div>O9 - Extra 'Tools' menuitem: S&amp;end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll</div><div>O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll</div><div>O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll</div><div>O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll</div><div>O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll</div><div>O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll</div><div>O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL</div><div>O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll</div><div>O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll</div><div>O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics</div><div>O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll</div><div>O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll</div><div>O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll</div><div>O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll</div><div>O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL</div><div>O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll</div><div>O20 - AppInit_DLLs: c:\progra~2\bandoo\bndhook.dll&nbsp;</div><div>O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe</div><div>O23 - Service: AffinegyService - Affinegy, Inc. - C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe</div><div>O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)</div><div>O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe</div><div>O23 - Service: Bandoo Coordinator - Bandoo Media Inc. - C:\PROGRA~2\Bandoo\Bandoo.exe</div><div>O23 - Service: Blue Coat K9 Web Protection (bckwfs) - Blue Coat Systems, Inc. - C:\Program Files\Blue Coat K9 Web Protection\k9filter.exe</div><div>O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe</div><div>O23 - Service: Windows Desktop Security (dtsagntsvc) - Unknown owner - C:\Program Files (x86)\DTS5\svcagnt.exe</div><div>O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)</div><div>O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)</div><div>O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe</div><div>O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe</div><div>O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe</div><div>O23 - Service: HP Health Check Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe</div><div>O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe</div><div>O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe</div><div>O23 - Service: IHA_MessageCenter - Unknown owner - C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe (file missing)</div><div>O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE</div><div>O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe</div><div>O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)</div><div>O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe</div><div>O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe</div><div>O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - c:\PROGRA~2\mcafee\SITEAD~1\mcsacore.exe</div><div>O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files (x86)\Common Files\Motive\McciCMService.exe</div><div>O23 - Service: MDService - formessengers.com - C:\Program Files (x86)\Messenger Detect 3\mdsv.exe</div><div>O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)</div><div>O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)</div><div>O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)</div><div>O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)</div><div>O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files (x86)\WinPcap\rpcapd.exe</div><div>O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)</div><div>O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)</div><div>O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)</div><div>O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)</div><div>O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)</div><div>O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)</div><div>O23 - Service: Updater Service for StartNow Toolbar - Unknown owner - C:\Program Files (x86)\StartNow Toolbar\ToolbarUpdaterService.exe</div><div>O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)</div><div>O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)</div><div>O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)</div><div>O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)</div><div>O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)</div><div>O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)</div><div>O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)</div><div>O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe</div><div><br></div><div>--</div><div>End of file - 15898 bytes</div><div><br></div>
 


Solution
It seems like your system is facing several issues related to software installations and potential malware. NetDog and K9 are both content filtering programs, and it appears that remnants of NetDog might still be affecting the system even after its uninstallation. Here are some observations based on the information provided in the HiJack This log:

Identified Issues:​

  1. NetDog and K9 Conflict: NetDog remnants might still be present causing conflicts with K9. This conflict could be the reason why your husband is still getting block pages from NetDog.
  2. Presence of Potentially Unwanted Programs (PUPs): The log indicates the presence of various toolbars (StartNow Toolbar, Searchqu Toolbar), which are often classified...
It seems like your system is facing several issues related to software installations and potential malware. NetDog and K9 are both content filtering programs, and it appears that remnants of NetDog might still be affecting the system even after its uninstallation. Here are some observations based on the information provided in the HiJack This log:

Identified Issues:​

  1. NetDog and K9 Conflict: NetDog remnants might still be present causing conflicts with K9. This conflict could be the reason why your husband is still getting block pages from NetDog.
  2. Presence of Potentially Unwanted Programs (PUPs): The log indicates the presence of various toolbars (StartNow Toolbar, Searchqu Toolbar), which are often classified as potentially unwanted programs due to their intrusive behavior.
  3. Outdated or Unnecessary Software: Some programs like Ares, DivX, Adobe products, and others might be outdated or unnecessary, contributing to system slowdowns.
  4. Browser Extensions: There are multiple browser helper objects and toolbar-related entries which can affect browser performance.
  5. Missing Files and Services: Several services and files are missing, which might indicate software corruption or possible malware activity.

    Recommendations:​

  6. Complete Removal of NetDog: Ensure that NetDog is completely uninstalled from the system to prevent any conflicts with K9.
  7. Scan for Malware: Run a thorough antivirus scan using a reputable antivirus software to check for and remove any malware or potentially unwanted programs.
  8. Browser Cleanup: Remove unnecessary browser extensions and toolbars to improve browser performance and security.
  9. Software Update: Update or uninstall outdated software to reduce security vulnerabilities and improve system stability.
  10. System Cleanup: Consider performing a system cleanup to remove temporary files, clear caches, and optimize system performance. Given the complexity of the issues, seeking professional help from a tech support specialist might be beneficial to ensure a thorough cleanup and optimization of your system.
 


Solution
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