Constant BSOD issues

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by SOC, Jun 21, 2013.

  1. SOC

    SOC New Member

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    Here's the problem: about this time last year I got a new Windows 7 laptop. Ran great for about 9 months or so. Earlier this year, it started doing random BSODs. So, I ran System Restore (as in wiped and re-installed to original condition, not the Windows restore point). Everything seemed fine. Now, it's doing it again. The computer's been restored twice in the last two weeks.

    The last time I ran System Restore, I only installed Office 2010 and Google Earth. I also installed Microsoft Security Essentials and disabled the Adobe updater using msconfig; I had previously been using AVG 2013, and both AVG and the Adobe thing are mentioned here as potential issues. Otherwise the computer had no changes.

    Today it began a string of BSODs again. What happens is that the computer will BSOD, and I get this code: 0x0000001E. All of the strings following that one are blank. Sometimes I can restart and get it into Windows for a while before it does it again, sometimes it BSODs while booting. Also, when it restarted after the first BSOD today, the monitor failed to come on until I powered down and restarted again. RAM issue? Video driver?

    I managed to download and run all of the programs, the Windows 7 tool, RAMmon, and the CPUZ tool. I've got all of the relevant screenshots and files in a zip file. Incidentially, the zip file is loaded to my Mediafire page; for some reason the uploader here will not accept the zip file. It's less than 2MB, and I can unzip and view the contents so it's not a corrupted file issue, it might just be the older browser on this laptop (I'm typing this on my older computer...slower, but at least it will run fine). When I try and upload it here I get a red error button in the uploader window, highlighting it with the cursor says Error 2038 and some other bits.

    Here's the Mediafire link: W7F_21-06-2013.zip

    No idea what's making the computer do this. As far as I know, there should have been no problems once the system was completely restored, since it now has no changes, right? Anyway I purposely changed or added very little this last restore to hopefully make it easier to diagnose the problem.

    One thing I added to the zip file is a screenshot of a system info screen from the control panel. It's got my CPU, speed, RAM, system type, model number, etc. Since I can't get the stupid thing to run consistently there's not much else I can do to give hardware specs that isn't included in one of the other logs. I do know that it's Windows 7 Home Premium SP1, 64 bit, I've got 8 GB of RAM. Since the laptop is refusing to be consistent right now, what I might do if you can identify the potential issue is restore it again, and then apply whatever fix there is. Because right now it'd probably crash while I was trying to repair, if it manages to start properly at all.

    Any help you guys can offer would be greatly appreciated! Otherwise, it might be time to get yet another new laptop.
     
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Only 68 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    This device has problems:
    Please un-install the Western Digital software from your system.

    Please un-install AMD System Monitor
    Please update your chipset drivers. The memory dumps blame amdppm.sys (a processor driver) and it dates from July of 2009.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings
    As time allows, please run these free hardware diagnostics to help rule out hardware problems: http://www.carrona.org/hwdiag.html

    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Fri Jun 21 13:17:42.420 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\062113-23103-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17640.amd64fre.win7sp1_gdr.110622-1506
    System Uptime:[B]0 days 0:00:30.919[/B]
    *** ERROR: Module load completed but symbols could not be loaded for amdppm.sys
    Probably caused by :[B]amdppm.sys ( amdppm+26e4 )[/B]
    BugCheck [B]1E, {0, 0, 0, 0}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
    Arguments: 
    Arg1: 0000000000000000, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]X64_0x1E_amdppm+26e4[/B]
      BIOS Version                  F.53
      BIOS Release Date             10/24/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g7 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Fri Jun 21 13:12:01.282 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\062113-21262-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17640.amd64fre.win7sp1_gdr.110622-1506
    System Uptime:[B]0 days 1:29:25.765[/B]
    *** ERROR: Module load completed but symbols could not be loaded for amdppm.sys
    Probably caused by :[B]amdppm.sys ( amdppm+26e4 )[/B]
    BugCheck [B]1E, {0, 0, 0, 0}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
    Arguments: 
    Arg1: 0000000000000000, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]X64_0x1E_amdppm+26e4[/B]
      BIOS Version                  F.53
      BIOS Release Date             10/24/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g7 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Fri Jun 21 13:17:42.420 2013 (UTC - 4:00)**************************
    amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
    Rt64win7.sys                Wed Jan 26 08:34:03 2011 (4D4022CB)
    AtihdW76.sys                Thu Mar 31 03:15:43 2011 (4D942A1F)
    stwrt64.sys                 Thu May 26 23:13:43 2011 (4DDF16E7)
    RtsPStor.sys                Mon May 30 03:50:40 2011 (4DE34C50)
    SynTP.sys                   Thu Jun  9 20:15:09 2011 (4DF1620D)
    amd_sata.sys                Thu Jun 16 15:07:44 2011 (4DFA5480)
    amd_xata.sys                Thu Jun 16 15:07:47 2011 (4DFA5483)
    rtl8192Ce.sys               Tue Jul 12 00:09:44 2011 (4E1BC908)
    usbfilter.sys               Thu Aug 18 05:44:35 2011 (4E4CDF03)
    atikmpag.sys                Wed Sep 28 05:34:53 2011 (4E82EA3D)
    atikmdag.sys                Wed Sep 28 06:04:42 2011 (4E82F13A)
    MpFilter.sys                Wed Oct 31 18:43:06 2012 (5091A97A)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=amdiox64.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=clwvd.sys
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=rtl8192Ce.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
     
  3. SOC

    SOC New Member

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    Ok, just to make sure I don't do anything really stupid (which is not out of the question), this is what I want to download to update the AMD chipset drivers, right? As in the first thing listed:

    AMD Chipset Drivers

    What I'm going to do is run system restore again (otherwise there's no guarantee anything will work long enough to update), run the driver updates, and run the Windows updates.

    At any rate thanks for the help, whether this works or not.
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    As long as your mobo has the 700 series or newer AMD chipset - then that's the one.
    Also make sure that you get ALL available Windows Updates.

    The Driver Verifier and the hardware diagnostics are most likely things to give us an idea of what's going on with the system.
     
  5. SOC

    SOC New Member

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    OK, for archive purposes (i.e. if this reappears in a week or two), here's a rundown of what exactly I just did:

    1. Got a new can of air, cleaned out/off the laptor
    2. Restored the OS
    3. Ran HP Support Assistant, it grabs a bunch of nw updates and HP drivers
    4. Installed the AMD drivers
    5. Removed AMD System Monitor
    6. Removed the edition of Norton that came on the computer
    7. Ran Microsoft Update-got 100 of them
    8. Installed Microsoft Security Essentials, ran a scan that came back clean
    9. Ran msconfig and disabled Adobe's automatic updater and the HP Launch Box (don't use the latter, the former has caused people problems before)
    10. Changed some Windows settings (appearance stuff, and disabled some of HPs )
    11. Installed Office 2010
    12. Installed Google Earth

    Lots of restarts after various steps where something was removed or installed. Everything appears to be running fine today, so we'll see what happens.

    Again, thanks for the help John. Hopefully fixing the driver and getting all the updates will prevent something from going wrong in the future.
     

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