Crashes on FIRST DAY!

i recently recieved a dell studio xps computer with windows 7 already installed, a few hours into the computers first use it crashed. then a couple of hours it crashed again!

Each time took many attemps to get the pc up and running again, with safe mode not always working! somehow its up and running but i fear the fualt may happen again! can someone help?

heres the version of events;
i was installing programs and folders, when i click Itunes (installed from an OLD Cd, 2005 was when i recieved it)
it installed succesfuly then when i click the icon, my pc crashed, then restarted, and would not fully restart, going to a window with start normaly or repair, each option would just loop the proces and i would return to the same screen after seeing a blue screen and restarting

i managed to delete the files eventualy via safe mod deciding to work, here i do system restore, and all seemed fine.

then on downloading itunes from its webiste, when the download finished my pc again crashed, and the same symptons apeard as before.

never the less i still think its jsut a coincidence and itunes is not the root of problem.

Using Bluescreenview i managed to get this system review, can someone please help me in locating the problem and hopefully solving it;

Crash 2;
Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Computer Name Full Path Processors Count Major Version Minor Version 013010-30232-01.dmp 30/01/2010 00:00:10 PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffff880`0988011b 00000000`00000001 fffff800`02a7ce90 00000000`00000000 Ntfs.sys Ntfs.sys+94765 x64 C:\Windows\minidump\013010-30232-01.dmp 4 15 7600

Crash 1;
013010-21824-01.dmp 30/01/2010 11:27:03 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000000 fffffa80`06d65680 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) x64 C:\Windows\minidump\013010-21824-01.dmp 4 15 7600

thanks for your help :)

please zip and upload the .dmp files so they can be run through windows debugger, also check through all the drivers shown in bluescreenview to identify and replace any that show a date stamp that suggest they may be older than the latter end of 2009 ?

Do you have an antivirus? Viruses can infect any application, and iTunes seems to act as if it was infected.


Windows Forum Admin
Staff member
Premium Supporter
Hmm.... it could be entirely possible that you have some bad RAM even with the machine being new. Try checking the RAM one stick at a time (so you know which one is faulty, if any) using this app:

Memtest86+ - Advanced Memory Diagnostic Tool

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