Crazy BSOD problem with Z580!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by alex1020, Dec 20, 2012.

  1. alex1020

    alex1020 New Member

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    Hi ,Few days ago I bought a Z580 Laptop (CI7/4GB Ram /500GB HDD) ..
    I get BSOD and I unable to find the reason [​IMG]

    I tested the ram with memtest/HCI memtest and windows memory diagnostics for over 24h and not error showed ...
    I tried to recover the windows but I still get blue screen [​IMG]

    blue screen appears very randomly ,

    I was even not able to create recovery disks using lenovo recovery software and I used linux live cd to create image from hard disk ,

    here are two of crash dumps which I have now ( I lost previous crash dumps ):
    https://www.zeta-uploader.com/545549866
    https://www.zeta-uploader.com/1254407628
    https://www.zeta-uploader.com/590758537



    I got very different blue screen messages
    like :
    fault in nonpaged area
    IRQL not less or equal
    ntfs.sys error
    SYSTEM_SERVICE_EXCEPTION
    and ...

    As I said using a clean and recoverd windows doesn't help ...

    one of my friends says it could be issue with SATA controller

    I would be glad if someone can help me to resolve this problem ...
     
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

    SP1 isn't installed, please do the following:

    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Thu Dec 20 12:49:06.212 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122012-17066-01.dmp]
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    [B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
    Built by: [B]7600[/B].16385.amd64fre.win7_rtm.090713-1255
    System Uptime:[B]0 days 0:15:27.258[/B]
    Probably caused by :[B]win32k.sys ( win32k!SetWakeBit+f8 )[/B]
    BugCheck [B]50, {ffffba800b5503e0, 0, fffff80002c87ea6, 7}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000050"]PAGE_FAULT_IN_NONPAGED_AREA (50)[/URL]
    Arguments: 
    Arg1: ffffba800b5503e0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff80002c87ea6, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000007, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]explorer.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x50_win32k!SetWakeBit+f8[/B]
    CPUID:        "Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz"
    MaxSpeed:     2100
    CurrentSpeed: [B]2095[/B]
      BIOS Version                  5FCN34WW
      BIOS Release Date             06/11/2012
      Manufacturer                  LENOVO
      Product Name                  IdeaPad Z580    
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Dec 20 05:08:46.289 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122012-38173-01.dmp]
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    [B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
    Built by: [B]7600[/B].16385.amd64fre.win7_rtm.090713-1255
    System Uptime:[B]0 days 0:40:24.335[/B]
    Probably caused by :[B]win32k.sys ( win32k!xxxDestroyThreadInfo+5f5 )[/B]
    BugCheck [B]3B, {c0000005, fffff960001b7e55, fffff88006484f70, 0}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960001b7e55, Address of the instruction which caused the bugcheck
    Arg3: fffff88006484f70, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]taskhost.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!xxxDestroyThreadInfo+5f5[/B]
    CPUID:        "Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz"
    MaxSpeed:     2100
    CurrentSpeed: [B]2095[/B]
      BIOS Version                  5FCN34WW
      BIOS Release Date             06/11/2012
      Manufacturer                  LENOVO
      Product Name                  IdeaPad Z580    
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Dec 20 11:38:41.987 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122012-14008-01.dmp]
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    [B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
    Built by: [B]7600[/B].16385.amd64fre.win7_rtm.090713-1255
    System Uptime:[B]0 days 0:51:40.033[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!ExAcquireResourceExclusiveLite+54 )[/B]
    BugCheck [B]50, {ffffea800ba7a4e8, 1, fffff80002c7b0c4, 7}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000050"]PAGE_FAULT_IN_NONPAGED_AREA (50)[/URL]
    Arguments: 
    Arg1: ffffea800ba7a4e8, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff80002c7b0c4, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000007, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0x50_nt!ExAcquireResourceExclusiveLite+54[/B]
    CPUID:        "Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz"
    MaxSpeed:     2100
    CurrentSpeed: [B]2095[/B]
      BIOS Version                  5FCN34WW
      BIOS Release Date             06/11/2012
      Manufacturer                  LENOVO
      Product Name                  IdeaPad Z580    
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Thu Dec 20 12:49:06.212 2012 (UTC - 5:00)**************************
    amdxata.sys                 Tue May 19 13:56:59 2009 (4A12F2EB)
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    WibuKey64.sys               Thu Dec  3 12:17:38 2009 (4B17F2B2)
    LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
    speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)
    Rt64win7.sys                Tue Aug 23 09:55:41 2011 (4E53B15D)
    btwl2cap.sys                Sat Aug 27 18:58:52 2011 (4E5976AC)
    HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
    SynTP.sys                   Thu Nov 10 22:35:11 2011 (4EBC97EF)
    vm331avs.sys                Tue Dec  6 02:31:37 2011 (4EDDC4D9)
    IntcDAud.sys                Tue Dec  6 06:23:07 2011 (4EDDFB1B)
    AcpiVpc.sys                 Wed Dec  7 22:14:15 2011 (4EE02B87)
    btwavdt.sys                 Wed Dec 14 16:30:32 2011 (4EE91578)
    btwrchid.sys                Wed Dec 14 16:31:21 2011 (4EE915A9)
    btwampfl.sys                Thu Jan  5 18:14:07 2012 (4F062EBF)
    btwaudio.sys                Thu Jan  5 19:43:37 2012 (4F0643B9)
    igdkmd64.sys                Wed Jan 18 21:24:04 2012 (4F177EC4)
    bcbtums.sys                 Thu Jan 26 13:49:03 2012 (4F21A01F)
    iusb3hub.sys                Fri Jan 27 04:35:25 2012 (4F226FDD)
    iusb3xhc.sys                Fri Jan 27 04:35:28 2012 (4F226FE0)
    iusb3hcs.sys                Fri Jan 27 04:37:23 2012 (4F227053)
    RTKVHD64.sys                Tue Jan 31 05:55:06 2012 (4F27C88A)
    nvlddmkm.sys                Sat Jun 23 01:33:21 2012 (4FE55521)
    nvpciflt.sys                Sat Jun 23 01:34:04 2012 (4FE5554C)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=WibuKey64.sys
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=vm331avs.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
     
  3. alex1020

    alex1020 New Member

    Joined:
    Dec 20, 2012
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    Thanks John ,
    //

    I forgot to say a very important thing which now I think it could me the reason of this problem.
    The notebook originally had 4GB of Ram and I bought another 4GB from the shop that I bought the notebook.

    First time when I got blue screen I thought it could be problem with Ram's ( specially the second one )
    So I tested memories in dual mode and each one individually ( using Memtest Bootable CD / Windows memory diagnostics and HCI Memtest )
    but none of them showed any error .

    As the blue screen is showing very randomly ( maybe every 2-3hours ) I tried to play with the notebook like playing games , compressing files , encoding videos and ...

    One important thing that I found is I am getting the blue screen only when both memories are installed ( in dual mode )
    Second important thing is these two memries are in different clocks ..

    cpuz screen shot :
    http://img.techpowerup.org/121220/Capture001.jpg
    http://img.techpowerup.org/121220/Capture002940.jpg
    http://img.techpowerup.org/121220/Capture003.jpg
    http://img.techpowerup.org/121220/Capture004.jpg

    What I can guess are :
    1- both memories are ok but because of different clocks there are problems runing in dual mode.
    2- As I didn't test much the second ram individually ( only 3-4 hours ) there could be incompatibility problem with this ram and notebook mainboard ?

    Can someone confirm if this is/could be the reason of this problem ?
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83

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