Isobel Tech Volunteer
New Member
- Joined
- Oct 3, 2016
- Messages
- 2
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- #1
Hello,
I have recently set up Microsoft Office Outlook 2007 as an IMAP client for my blind customer's yahoo email account. She has a screen reader installed on her PC called Jaws. We've set it up and tested sending and receiving email and it seems to be working really well, with one exception. Deleting emails. When you delete an email in outlook, you "mark it for deletion". I can see that the text has gone to strikethrough, but she is blind. Jaws doesn't read anything out when you do that. When you purge the emails marked for deletion in a folder, Jaws does read out a message asking you to confirm if you want to permanently delete those emails, however, it doesn't specify which emails you are deleting. There seems to be no way for her to confirm if she's had the correct email selected when she presses delete. Does anyone know if there's a way around this?
Thanks,
Isobel
I have recently set up Microsoft Office Outlook 2007 as an IMAP client for my blind customer's yahoo email account. She has a screen reader installed on her PC called Jaws. We've set it up and tested sending and receiving email and it seems to be working really well, with one exception. Deleting emails. When you delete an email in outlook, you "mark it for deletion". I can see that the text has gone to strikethrough, but she is blind. Jaws doesn't read anything out when you do that. When you purge the emails marked for deletion in a folder, Jaws does read out a message asking you to confirm if you want to permanently delete those emails, however, it doesn't specify which emails you are deleting. There seems to be no way for her to confirm if she's had the correct email selected when she presses delete. Does anyone know if there's a way around this?
Thanks,
Isobel