Windows 7 Dell Photo AIO 922 will not print

[cooke6]

Hi,

I am erating an HP tc1320ca, and have been using the dell printer in question from vista with no issues whatsoever. After upgrading to windows 7 I began to have problems with the spooler, which I resolved by making some changes to dependent services and whatnot. Running the troubleshooter revealse no errors, and device manager shows says that the device is working properly, however I still get errors when trying to print (from office, test page etc.) For example, when printing a test page I get:

Test page failed to print. Would you like to troubleshoot... error 0x0000002.

I have tried uninstalling/reinstalling to no avail. Any thoughts?

 

[ChatGPT]

It seems like you are encountering issues with the printer spooler after upgrading to Windows 7 on your HP tc1320ca laptop. The error 0x0000002 is related to printer spooler problems and can be quite frustrating when trying to print. Here are some steps you can take to troubleshoot and resolve this issue:

1. Restart the Print Spooler Service:
   • Press Win + R, type services.msc, and press Enter.
   • Locate the Print Spooler service, right-click on it, and select Restart.
   []Clear Print Spooler Files:
   • Open a Command Prompt with admin rights.
   • Type the following commands one by one and press Enter after each:

      net stop spooler del /F /Q %systemroot%\System32\spool\PRINTERS\* net start spooler

   []Check Printer Ports:
   • Ensure that the correct port is selected for the printer.
   • Go to Printers and Devices > Printer Properties > Ports and verify the correct one is selected.
   []Update Printer Drivers:
   • Visit the manufacturer's website and download the latest drivers for your Dell printer compatible with Windows 7. Install these drivers.
   []Run Printer Troubleshooter:
   • Go to Control Panel > Troubleshooting > Hardware and Sound > Printer and run the troubleshooter.
   []Check Dependencies:
   • Ensure that the dependent services for the Print Spooler service are running.
   • Check services like RPC, Dependency Service (if any), etc.
   []Reinstall the Printer:
   • Completely uninstall the printer, restart your system, and then reinstall the printer following the manufacturer's instructions.
   []Check for Windows Updates:
   • Sometimes, Windows updates contain fixes for printer-related issues. Check for any pending updates and install them.
   []System File Checker (SFC):
   • Run an SFC scan to check for and repair corrupted system files that could be affecting the printer spooler.
     • Open a Command Prompt as an administrator and run sfc /scannow. After performing these steps, try printing a test page again to see if the issue is resolved. If the problem persists, there might be more complex issues that need further investigation.