Error 0x000000c4 at random.

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by BlueSod, Feb 1, 2014.

  1. BlueSod

    BlueSod Member

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    So I recently went to a computer repair shop to get my computer fixed and replace my video card and now I got this error.


    I've attached dump files.
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C4, {81, 861ae0b8, 8a, 0}
    
    *** WARNING: Unable to verify timestamp for mcdbus.sys
    *** ERROR: Module load completed but symbols could not be loaded for mcdbus.sys
    Probably caused by : mcdbus.sys ( mcdbus+1533f )
    
    Followup: MachineOwner
    
    Hi,
    two of your dmp files were like above and the offending driver is for Magic Iso:

    mcdbus.sys Tue Feb 24 10:42:13 2009: MagicISO SCSI Host Controller driver. A later version can be found here:
    http://www.magiciso.com/download.htm

    nvlddmkm.sys Sat Dec 01 03:16:45 2012: Nvidia gpu driver please update:
    http://www.nvidia.co.uk/download/driverResults.aspx/71782/en-uk
    Use this application to remove original driver:
    http://www.guru3d.com/files_details/display_driver_uninstaller_download.html

    Rt86win7.sys Thu Nov 05 14:14:57 2009: Realtek network driver, please update:
    http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    RTKVHDA.sys Tue Feb 09 15:21:29 2010: Realtek Audio, please update:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2

    Any further dmp files please post.
     
  3. BlueSod

    BlueSod Member

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    Would i really need to update MagicIso's Driver? or can I just remove it because I'm not really using MagicIso.

    And, What original driver will I remove, the AMD one(my previous video card) or the old NVIDIA?
     
  4. BlueSod

    BlueSod Member

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    I've encountered another crash but it was differemt , It was while I was playing League of Legends. Error 116

    I've attached the dump file
     

    Attached Files:

    #4 BlueSod, Feb 2, 2014
    Last edited: Feb 2, 2014
  5. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {85cbf140, 8ffba996, c000009a, 4}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+7ab996 )
    
    Followup: MachineOwner
    
    The above dmp file points to the old nvidia driver as the cause.

    If you don't use Magic Iso then by all means remove it.

    I didn't see any AMD drivers (gpu wise) in the driver stack but if you run the software outlined above anything not wanted will be removed..

    You still need to update the drivers outlined above. Also you have some fingerprint drivers:

    mwlPSDFilter.sys Tue Jun 02 11:06:37 2009: EgisTec Inc. Fingerprint Biometrics. I checked already and know their isn't any updates but if your done with using it un-install it.
     
  6. BlueSod

    BlueSod Member

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    After doing all that you said(Used driver sweeper for the old version NVIDIA driver and installed the latest GeForce GTX 430 Driver, deleted magicdisc, updated realtek)
    I still got an error while playing League of Legends, and i think it has a specific time while in game. After the 1:30 mark at the game, the computer will suddenly go to the "NO SIGNAL" Sign w/ stuttering sounds(looping) then crash. The computer will restart after this.
    Error 116
     

    Attached Files:

  7. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {862df230, 90044c2c, c000009a, 4}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+807c2c )
    
    Followup: MachineOwner
    
    Hi,
    although the dmp file is again pointing the gpu driver as a cause I actually think it has more to do with your power supply.

    If you look at the requirements, power wise, for the GT 430 we see that it needs a minimum of 300W.

    GeForce GT 430
    http://www.geforce.co.uk/hardware/desktop-gpus/geforce-gt-430/specifications

    Unfortunately your system has a PSU with a max rating of 220W:

    Aspire X1900

    Power Description
    Maximum Power Supply Wattage220 W
    http://www.acer.com.vn/ac/vi/VN/content/model-datasheet/PT.SDV09.001

    This is most likely your issue. You need to get a larger rated PSU or a lower rated GPU. Perhaps a visit back to the store is in order as surely they should have known about such things?
     
  8. BlueSod

    BlueSod Member

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    So it means that my CPU can't handle the new GPU? Should I replace it with a new video card? or is there any alternatives
     
  9. kemical

    kemical Windows Forum Admin
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    Hi,
    no,no your CPU is fine as is your GPU. Unfortunately your power supply is NOT powerful enough to run your new GPU. A GT 430 needs a 300W power supply but your machine only has a power supply of 220W. If a GPU doesn't get the power it needs then you see the type if issues currently being exhibited by your machine.

    Personally I feel the shop which fitted the new gpu should have known or at least spotted the power shortage. First thing i think of whenever I upgrade my GPU is 'Do I need a new PSU too'? Power is so important with a gpu that it cannot be skimped on or left to chance as it will bite you in the ass every time. This is what Guru3D say's about low power and GPU's:

     

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