Error 0x000000c4 at random.

#1
So I recently went to a computer repair shop to get my computer fixed and replace my video card and now I got this error.


I've attached dump files.
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {81, 861ae0b8, 8a, 0}

*** WARNING: Unable to verify timestamp for mcdbus.sys
*** ERROR: Module load completed but symbols could not be loaded for mcdbus.sys
Probably caused by : mcdbus.sys ( mcdbus+1533f )

Followup: MachineOwner
Hi,
two of your dmp files were like above and the offending driver is for Magic Iso:

mcdbus.sys Tue Feb 24 10:42:13 2009: MagicISO SCSI Host Controller driver. A later version can be found here:
http://www.magiciso.com/download.htm

nvlddmkm.sys Sat Dec 01 03:16:45 2012: Nvidia gpu driver please update:
http://www.nvidia.co.uk/download/driverResults.aspx/71782/en-uk
Use this application to remove original driver:
http://www.guru3d.com/files_details/display_driver_uninstaller_download.html

Rt86win7.sys Thu Nov 05 14:14:57 2009: Realtek network driver, please update:
http://www.realtek.com/downloads/do...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

RTKVHDA.sys Tue Feb 09 15:21:29 2010: Realtek Audio, please update:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2

Any further dmp files please post.
 


#3
Would i really need to update MagicIso's Driver? or can I just remove it because I'm not really using MagicIso.

And, What original driver will I remove, the AMD one(my previous video card) or the old NVIDIA?
 


#4
I've encountered another crash but it was differemt , It was while I was playing League of Legends. Error 116

I've attached the dump file
 


Attachments

Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#5
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {85cbf140, 8ffba996, c000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7ab996 )

Followup: MachineOwner
The above dmp file points to the old nvidia driver as the cause.

If you don't use Magic Iso then by all means remove it.

I didn't see any AMD drivers (gpu wise) in the driver stack but if you run the software outlined above anything not wanted will be removed..

You still need to update the drivers outlined above. Also you have some fingerprint drivers:

mwlPSDFilter.sys Tue Jun 02 11:06:37 2009: EgisTec Inc. Fingerprint Biometrics. I checked already and know their isn't any updates but if your done with using it un-install it.
 


#6
After doing all that you said(Used driver sweeper for the old version NVIDIA driver and installed the latest GeForce GTX 430 Driver, deleted magicdisc, updated realtek)
I still got an error while playing League of Legends, and i think it has a specific time while in game. After the 1:30 mark at the game, the computer will suddenly go to the "NO SIGNAL" Sign w/ stuttering sounds(looping) then crash. The computer will restart after this.
Error 116
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#7
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {862df230, 90044c2c, c000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+807c2c )

Followup: MachineOwner
Hi,
although the dmp file is again pointing the gpu driver as a cause I actually think it has more to do with your power supply.

If you look at the requirements, power wise, for the GT 430 we see that it needs a minimum of 300W.

GeForce GT 430
GPU Engine Specs
CUDA Cores
96
Graphics Clock (MHz)
700 MHz
Processor Clock (MHz)
1400 MHz
Texture Fill Rate (billion/sec)
5.6
Graphics Performance
medium-5263
CUDA Cores Per GPU
96
Memory Specs
Memory Clock
800 - 900
Standard Memory Config
1 GB
Memory Interface
GDDR3
Memory Interface Width
128-bit
Memory Bandwidth (GB/sec)
25.6 - 28.8
Feature Support
OpenGL
4.2
Bus Support
PCI-E 2.0 x 16
Supported Technologies
DirectX 11, CUDA, 3D Vision, PhysX
Display Support
Maximum Digital Resolution
2560x1600
Maximum VGA Resolution
2048x1536
Standard Display Connectors
HDMI
VGA (optional)
Mini HDMI
Dual Link DVI
HDMI1
Yes
Standard Graphics Card Dimensions
Length
5.7 inches
Height
2.713 inches
Width
Dual-slot
Thermal and Power Specs
Maximum GPU Temperature (in C)
98 C
Maximum Graphics Card Power (W)
49 W
Minimum System Power Requirement (W)
300 W
http://www.geforce.co.uk/hardware/desktop-gpus/geforce-gt-430/specifications

Unfortunately your system has a PSU with a max rating of 220W:

Aspire X1900

Power Description
Maximum Power Supply Wattage220 W
http://www.acer.com.vn/ac/vi/VN/content/model-datasheet/PT.SDV09.001

This is most likely your issue. You need to get a larger rated PSU or a lower rated GPU. Perhaps a visit back to the store is in order as surely they should have known about such things?
 


#8
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {862df230, 90044c2c, c000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+807c2c )

Followup: MachineOwner
Hi,
although the dmp file is again pointing the gpu driver as a cause I actually think it has more to do with your power supply.

If you look at the requirements, power wise, for the GT 430 we see that it needs a minimum of 300W.

GeForce GT 430

http://www.geforce.co.uk/hardware/desktop-gpus/geforce-gt-430/specifications

Unfortunately your system has a PSU with a max rating of 220W:

Aspire X1900

Power Description
Maximum Power Supply Wattage220 W
http://www.acer.com.vn/ac/vi/VN/content/model-datasheet/PT.SDV09.001

This is most likely your issue. You need to get a larger rated PSU or a lower rated GPU. Perhaps a visit back to the store is in order as surely they should have known about such things?

So it means that my CPU can't handle the new GPU? Should I replace it with a new video card? or is there any alternatives
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#9
Hi,
no,no your CPU is fine as is your GPU. Unfortunately your power supply is NOT powerful enough to run your new GPU. A GT 430 needs a 300W power supply but your machine only has a power supply of 220W. If a GPU doesn't get the power it needs then you see the type if issues currently being exhibited by your machine.

Personally I feel the shop which fitted the new gpu should have known or at least spotted the power shortage. First thing i think of whenever I upgrade my GPU is 'Do I need a new PSU too'? Power is so important with a gpu that it cannot be skimped on or left to chance as it will bite you in the ass every time. This is what Guru3D say's about low power and GPU's:

What would happen if your PSU can't cope with the load:

  • Bad 3D performance
  • Crashing games
  • Spontaneous reset or imminent shutdown of the PC
  • Freezing during gameplay
  • PSU overload can cause it to break down
 


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