Windows 7 Explorer Crash When Dragging Video Files to Player: Troubleshooting Needed

T

tzfrantic

New Member
Joined
Mar 30, 2010
Messages
10
everytime i i drag a video from my folder to play on a video player it says explorer has stopped working
what is wrong
Log Name: Application
Source: Application Error
Date: 04/04/2010 00:11:53
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: James-PC
Description:
Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aeba271
Faulting module name: encsession.dll, version: 11.1.0.2848, time stamp: 0x481a74be
Exception code: 0xc0000005
Fault offset: 0x0008c3b2
Faulting process id: 0x86c
Faulting application start time: 0x01cad380a9226464
Faulting application path: C:\Windows\explorer.exe
Faulting module path: c:\program files\real\realplayer\converter\Producer\Tools\encsession.dll
Report Id: 49d74044-3f76-11df-84d5-001d6095810b
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-04-03T23:11:53.000000000Z" />
<EventRecordID>76971</EventRecordID>
<Channel>Application</Channel>
<Computer>James-PC</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7600.16450</Data>
<Data>4aeba271</Data>
<Data>encsession.dll</Data>
<Data>11.1.0.2848</Data>
<Data>481a74be</Data>
<Data>c0000005</Data>
<Data>0008c3b2</Data>
<Data>86c</Data>
<Data>01cad380a9226464</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>c:\program files\real\realplayer\converter\Producer\Tools\encsession.dll</Data>
<Data>49d74044-3f76-11df-84d5-001d6095810b</Data>
</EventData>
</Event>
 
Solution
The error you are encountering when dragging videos to play on a video player seems to be related to a faulting application and module. Here are the details from the log you provided:
  • Faulting Application Name: explorer.exe
  • Faulting Module Name: encsession.dll
  • Exception Code: 0xc0000005
  • Fault Offset: 0x0008c3b2
  • Faulting Process ID: 0x86c
  • Faulting Application Path: C:\Windows\explorer.exe
  • Faulting Module Path: c:\program files\real\realplayer\converter\Producer\Tools\encsession.dll
This error indicates that explorer.exe (Windows Explorer) crashed while interacting with the encsession.dll module, possibly due to an access violation (Exception Code: 0xc0000005)...
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The error you are encountering when dragging videos to play on a video player seems to be related to a faulting application and module. Here are the details from the log you provided:
  • Faulting Application Name: explorer.exe
  • Faulting Module Name: encsession.dll
  • Exception Code: 0xc0000005
  • Fault Offset: 0x0008c3b2
  • Faulting Process ID: 0x86c
  • Faulting Application Path: C:\Windows\explorer.exe
  • Faulting Module Path: c:\program files\real\realplayer\converter\Producer\Tools\encsession.dll
This error indicates that explorer.exe (Windows Explorer) crashed while interacting with the encsession.dll module, possibly due to an access violation (Exception Code: 0xc0000005). The path shows that the faulting module is related to RealPlayer. To resolve this issue, you can try the following steps:
  1. Update RealPlayer: Ensure that your RealPlayer software is up to date. Sometimes outdated software can cause compatibility issues, leading to crashes.
  2. Disable RealPlayer Integration: If updating RealPlayer doesn't resolve the issue, you can try disabling any integration between RealPlayer and Windows Explorer. This can sometimes prevent conflicts that lead to crashes.
  3. Check for Malware: Sometimes malware can infect system files and cause such errors. Perform a full system scan using a reliable antivirus program to ensure your system is clean.
  4. Repair or Reinstall RealPlayer: If the issue persists, consider repairing or reinstalling the RealPlayer application. This can help fix any corrupted files that might be causing the problem.
  5. Update Windows: Ensure that your Windows operating system is fully up to date. Updates can often include fixes for known issues and improve system stability. By following these steps, you should be able to troubleshoot and resolve the issue you are facing with Windows Explorer crashing when attempting to play videos using RealPlayer.
 
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