External USB hub stops working


New Member
I just bought a brand new Dell Optiplex 390 running windows 7 64bit.
I plugged in an external USB hub with 3 devices attached (2 cameras and 1 stepper motor controller).
At first the computer recognized the three devices and I can communicate with them just fine. After a few minutes, they stop working and the generic USB hub gets this error: This device cannot start. (Code 10)

I tried uninstalling the device, I tried updating the drivers (sais drivers are current), nothing works.

This hub works fine on windows XP.



Excellent Member
Microsoft Community Contributor
Is it a powered hub?

Have you tried it without any devices, then each device separately?

Did the hub work in XP on that computer? Have you tried changing ports?

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