Windows 8 freeze and crash

techker · Feb 28, 2013

Hey guys i got a new dell vastro 470 last year and i upgraded the hdd to a SSD Kingston Hyper X 240g.

so at first i had issues with crashing frequently and on reboot black screen with pls select boot device...

so dell and MS troubleshooted and said it was my motherboard sata 0 that was defect..
so the next day(yes the next day..) dell replaced my motherboard and it seemed to have fixed the issue.

now,once in a while i get a freeze up especially on Facebook,blue screen critical process failed..

on boot that same please select boot device.. appears??i go in the bios and see that the system see's my SSD and all the rest ,before they replaced my motherboard when it use to crash i could not see the ssd ..

so the odd thing is that if i unplug the ssd and place it on another sata port it boots no issue!it's like if windows blocked that port...

im thinking it's my ssd?or just windows 8 with it's issues...
i attached the zip file of the diag.

usasma · Feb 28, 2013

It looks like you have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

The BSOD blames networking components. This could either be your wired or wireless connection - or even could be internet aware programs such as your Norton 360.

I would suggest:
1) Update your wired and wireless drivers to the latest available, Win8 compatible versions. If you already have the most updated versions - please download a fresh copy, uninstall the current one, and then install the fresh copy.
2) Do this to rule out the Norton:

Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes: Link Removed If using Windows 8, enable Windows Defender and the Windows Firewall instead.
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
- perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ElbyCDIO.sys Fri Jan 1 12:20:27 2010 (4B3E2EDB)
CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
Link Removed

AtihdW76.sys Tue Oct 18 03:09:49 2011 (4E9D263D)
ATI Function Driver for HD Audio Service
Link Removed

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
Link Removed

atikmpag.sys Tue Oct 25 21:21:58 2011 (4EA760B6)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Link Removed

atikmdag.sys Tue Oct 25 21:59:06 2011 (4EA7696A)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Link Removed

HECIx64.sys Wed Nov 9 19:52:25 2011 (4EBB2049)
Intel Management Engine Interface
Link Removed

SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
Link Removed

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Link Removed

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Mon Jan 14 17:22:09.378 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\011413-5109-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 11:20:45.015[/B]
*** WARNING: Unable to verify timestamp for RNDISMPX.SYS
*** ERROR: Module load completed but symbols could not be loaded for RNDISMPX.SYS
Probably caused by :[B]RNDISMPX.SYS ( RNDISMPX+5c99 )[/B]
BugCheck [B]139, {3, fffff88009a3a220, fffff88009a3a178, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff88009a3a220, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff88009a3a178, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x139_3_RNDISMPX+5c99[/B]
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A09
  BIOS Release Date             09/05/2012
  Manufacturer                  Dell Inc.
  Product Name                  Vostro 470
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Mon Jan 14 17:22:09.378 2013 (UTC - 5:00)**************************
[B]ElbyCDIO.sys                Fri Jan  1 12:20:27 2010 (4B3E2EDB)[/B]
[B]AtihdW76.sys                Tue Oct 18 03:09:49 2011 (4E9D263D)[/B]
[B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B]
[B]atikmpag.sys                Tue Oct 25 21:21:58 2011 (4EA760B6)[/B]
[B]atikmdag.sys                Tue Oct 25 21:59:06 2011 (4EA7696A)[/B]
[B]HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)[/B]
[B]SRTSPX64.SYS                Tue Nov 15 17:30:55 2011 (4EC2E81F)[/B]
athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
btfilter.sys                Fri Jun 29 03:00:07 2012 (4FED5277)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
ccSetx64.sys                Thu Aug 16 17:18:11 2012 (502D6393)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
EX64.SYS                    Wed Sep  5 18:31:45 2012 (5047D2D1)
ENG64.SYS                   Wed Sep  5 18:33:39 2012 (5047D343)
SRTSP64.SYS                 Tue Oct  2 18:55:54 2012 (506B70FA)
SYMDS64.SYS                 Tue Oct  2 22:52:00 2012 (506BA850)
SYMEFA64.SYS                Wed Oct  3 15:00:06 2012 (506C8B36)
BHDrvx64.sys                Fri Oct 19 00:40:41 2012 (5080D9C9)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
[/FONT]

Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
BthLEEnum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed

techker · Feb 28, 2013

wow !thx for the reply.

my first is a msata ssd 32g it was suppose to be for the rapid start .but it was disabled du to my new ssd.i tryed without the norton as well and it happend.
the second is a seagates 500g

i attached a diag.

this is what intel's site says.
Graphics Driver
[TABLE="class: main_table, width: 537"]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Product Detected[/TD]
[TD]AMD Radeon HD 7570[/TD]
[/TR]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Current Driver Installed[/TD]
[TD]8.911.0.0[/TD]
[/TR]
[TR]
[TD="colspan: 2"]This device is unknown or unsupported. Please contact the manufacturer for possible updates. Link Removed[/TD]
[/TR]
[/TABLE]

Intel Chipset Software Installation Utility (Chipset INF)
[TABLE="class: main_table, width: 537"]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Product Detected[/TD]
[TD][/TD]
[/TR]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Current Version Installed[/TD]
[TD]9.3.0.1026[/TD]
[/TR]
[TR]
[TD="colspan: 2"]This version is valid.[/TD]
[/TR]
[/TABLE]

Audio Driver for Intel Desktop Board
[TABLE="class: main_table, width: 537"]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Product Detected[/TD]
[TD]High Definition Audio Device[/TD]
[/TR]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Current Driver Installed[/TD]
[TD]6.2.9200.16497[/TD]
[/TR]
[TR]
[TD="colspan: 2"]This device is unknown or unsupported. Please contact the manufacturer for possible updates. Link Removed[/TD]
[/TR]
[/TABLE]

Wireless Networking (WiFi)
[TABLE="class: main_table, width: 537"]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Product Detected[/TD]
[TD]Dell Wireless 1703 802.11b/g/n (2,4??GHz)[/TD]
[/TR]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Current Driver Installed[/TD]
[TD]3.0.0.130[/TD]
[/TR]
[TR]
[TD="colspan: 2"]This device is unknown or unsupported. Please contact the manufacturer for possible updates. Link Removed[/TD]
[/TR]
[/TABLE]

Wired Networking
[TABLE="class: main_table, width: 537"]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Product Detected[/TD]
[TD]Contr??leur Realtek PCIe GBE Family[/TD]
[/TR]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Current Driver Installed[/TD]
[TD]8.1.1020.2011[/TD]
[/TR]
[TR]
[TD="colspan: 2"]This device is unknown or unsupported. Please contact the manufacturer for possible updates. Link Removed[/TD]
[/TR]
[/TABLE]

techker · Feb 28, 2013

hey thx for the reply!i attached a diag for more info.im doing some updates now on dell.

i have a seagates and a msata 32g for rapid storage that is now disable cause my ssd is faster..
from intel:
Graphics Driver
[TABLE="class: main_table, width: 537"]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Product Detected[/TD]
[TD]AMD Radeon HD 7570[/TD]
[/TR]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Current Driver Installed[/TD]
[TD]8.911.0.0[/TD]
[/TR]
[TR]
[TD="colspan: 2"]This device is unknown or unsupported. Please contact the manufacturer for possible updates. Link Removed[/TD]
[/TR]
[/TABLE]

Intel Chipset Software Installation Utility (Chipset INF)
[TABLE="class: main_table, width: 537"]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Product Detected[/TD]
[TD][/TD]
[/TR]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Current Version Installed[/TD]
[TD]9.3.0.1026[/TD]
[/TR]
[TR]
[TD="colspan: 2"]This version is valid.[/TD]
[/TR]
[/TABLE]

Audio Driver for Intel Desktop Board
[TABLE="class: main_table, width: 537"]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Product Detected[/TD]
[TD]High Definition Audio Device[/TD]
[/TR]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Current Driver Installed[/TD]
[TD]6.2.9200.16497[/TD]
[/TR]
[TR]
[TD="colspan: 2"]This device is unknown or unsupported. Please contact the manufacturer for possible updates. Link Removed[/TD]
[/TR]
[/TABLE]

Wireless Networking (WiFi)
[TABLE="class: main_table, width: 537"]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Product Detected[/TD]
[TD]Dell Wireless 1703 802.11b/g/n (2,4??GHz)[/TD]
[/TR]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Current Driver Installed[/TD]
[TD]3.0.0.130[/TD]
[/TR]
[TR]
[TD="colspan: 2"]This device is unknown or unsupported. Please contact the manufacturer for possible updates. Link Removed[/TD]
[/TR]
[/TABLE]

Wired Networking
[TABLE="class: main_table, width: 537"]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Product Detected[/TD]
[TD]Contr??leur Realtek PCIe GBE Family[/TD]
[/TR]
[TR]
[TD="class: header_cell, bgcolor: #E0E0E0"]Current Driver Installed[/TD]
[TD]8.1.1020.2011[/TD]
[/TR]
[TR]
[TD="colspan: 2"]This device is unknown or unsupported. Please contact the manufacturer for possible updates. Link Removed[/TD]
[/TR]
[/TABLE]

techker · Feb 28, 2013

usasma said:
It looks like you have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

The BSOD blames networking components. This could either be your wired or wireless connection - or even could be internet aware programs such as your Norton 360.

I would suggest:
1) Update your wired and wireless drivers to the latest available, Win8 compatible versions. If you already have the most updated versions - please download a fresh copy, uninstall the current one, and then install the fresh copy.
2) Do this to rule out the Norton:

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ElbyCDIO.sys Fri Jan 1 12:20:27 2010 (4B3E2EDB)
CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
Link Removed

AtihdW76.sys Tue Oct 18 03:09:49 2011 (4E9D263D)
ATI Function Driver for HD Audio Service
Link Removed

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
Link Removed

atikmpag.sys Tue Oct 25 21:21:58 2011 (4EA760B6)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Link Removed

atikmdag.sys Tue Oct 25 21:59:06 2011 (4EA7696A)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Link Removed

HECIx64.sys Wed Nov 9 19:52:25 2011 (4EBB2049)
Intel Management Engine Interface
Link Removed

SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
Link Removed

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Link Removed

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Mon Jan 14 17:22:09.378 2013 (UTC - 5:00)************************** Loading Dump File [C:\Users\Owner\SysnativeBSODApps\011413-5109-01.dmp] Windows 8 Kernel Version 9200 MP (8 procs) Free x64 Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606 System Uptime:[B]0 days 11:20:45.015[/B] *** WARNING: Unable to verify timestamp for RNDISMPX.SYS *** ERROR: Module load completed but symbols could not be loaded for RNDISMPX.SYS Probably caused by :[B]RNDISMPX.SYS ( RNDISMPX+5c99 )[/B] BugCheck [B]139, {3, fffff88009a3a220, fffff88009a3a178, 0}[/B] BugCheck Info: [B]Link Removed[/B] Arguments: Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove). Arg2: fffff88009a3a220, Address of the trap frame for the exception that caused the bugcheck Arg3: fffff88009a3a178, Address of the exception record for the exception that caused the bugcheck Arg4: 0000000000000000, Reserved BUGCHECK_STR: 0x139 DEFAULT_BUCKET_ID: LIST_ENTRY_CORRUPT PROCESS_NAME: System FAILURE_BUCKET_ID: [B]0x139_3_RNDISMPX+5c99[/B] CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: [B]3392[/B] BIOS Version A09 BIOS Release Date 09/05/2012 Manufacturer Dell Inc. Product Name Vostro 470 ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` [/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Mon Jan 14 17:22:09.378 2013 (UTC - 5:00)************************** [B]ElbyCDIO.sys Fri Jan 1 12:20:27 2010 (4B3E2EDB)[/B] [B]AtihdW76.sys Tue Oct 18 03:09:49 2011 (4E9D263D)[/B] [B]Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B] [B]atikmpag.sys Tue Oct 25 21:21:58 2011 (4EA760B6)[/B] [B]atikmdag.sys Tue Oct 25 21:59:06 2011 (4EA7696A)[/B] [B]HECIx64.sys Wed Nov 9 19:52:25 2011 (4EBB2049)[/B] [B]SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)[/B] athrx.sys Wed Mar 21 23:26:22 2012 (4F6A9BDE) GEARAspiWDM.sys Thu May 3 15:56:17 2012 (4FA2E2E1) SYMEVENT64x86.SYS Wed May 23 20:52:24 2012 (4FBD8648) RTKVHD64.sys Tue Jun 19 04:50:56 2012 (4FE03D70) btfilter.sys Fri Jun 29 03:00:07 2012 (4FED5277) iaStorA.sys Mon Jul 9 16:42:33 2012 (4FFB4239) dump_iaStorA.sys Mon Jul 9 16:42:33 2012 (4FFB4239) SYMNETS.SYS Fri Jul 20 22:07:07 2012 (500A0ECB) Ironx64.SYS Mon Jul 23 20:34:50 2012 (500DEDAA) BthLEEnum.sys Wed Jul 25 22:25:02 2012 (5010AA7E) EraserUtilRebootDrv.sys Tue Jul 31 19:36:50 2012 (50186C12) eeCtrl64.sys Tue Jul 31 19:36:51 2012 (50186C13) ccSetx64.sys Thu Aug 16 17:18:11 2012 (502D6393) IDSvia64.sys Tue Aug 28 22:48:40 2012 (503D8308) EX64.SYS Wed Sep 5 18:31:45 2012 (5047D2D1) ENG64.SYS Wed Sep 5 18:33:39 2012 (5047D343) SRTSP64.SYS Tue Oct 2 18:55:54 2012 (506B70FA) SYMDS64.SYS Tue Oct 2 22:52:00 2012 (506BA850) SYMEFA64.SYS Wed Oct 3 15:00:06 2012 (506C8B36) BHDrvx64.sys Fri Oct 19 00:40:41 2012 (5080D9C9) intelppm.sys Mon Nov 5 22:55:02 2012 (50988A16) [/FONT]

Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
BthLEEnum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed

i got this now..

Link Removed

usasma · Mar 1, 2013

Please zip up and upload the contents of the C:\Windows\Mindump folder.

While waiting for a reply, please run Driver Verifier according to these instructions: Link Removed

techker · Mar 1, 2013

ok here is the mind folder.

techker · Mar 1, 2013

odd if i leave my pc on it for a long periode of time without touching it , that's when i get the error..

i attached the event dump from performance and tools-advanced and resources and performance monitor..

[TABLE="class: layout"]
[TR]
[TD="class: h3"]Warnings[/TD]
[TD]Link Removed

[/TD]
[/TR]
[/TABLE]

[TABLE="class: block"]
[TR]
[TD][TABLE="width: 100%"]
[TR]
[TD="class: h2"]Error[/TD]
[TD][/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[TR]
[TD][TABLE="class: block"]
[TR]
[TD="class: h4, width: 12%"]Symptom:[/TD]
[TD="class: info"]Link Removed
A service is reported as having an unexpected error code[/TD]
[/TR]
[TR]
[TD="class: h4, width: 12%"]Cause:[/TD]
[TD="class: info b2"]One or more services has failed. The service did not stop gracefully, suggesting the service may have crashed or one of its components stopped in an unsupported way.[/TD]
[/TR]
[TR]
[TD="class: h4, width: 12%"]Details:[/TD]
[TD="class: info"]Service exited with code not equal to 0 or 1077[/TD]
[/TR]
[TR]
[TD="class: h4, width: 12%"]Resolution:[/TD]
[TD="class: info b2"]Restart the service[/TD]
[/TR]
[TR]
[TD="class: h4, width: 12%"]Related:[/TD]
[TD="class: info"]Performance Diagnosis[/TD]
[/TR]
[TR]
[TD="colspan: 3"]

[/TD]
[/TR]
[TR]
[TD="class: h4, width: 12%"]Symptom:[/TD]
[TD="class: info"]Link Removed
Device is disabled.[/TD]
[/TR]
[TR]
[TD="class: h4, width: 12%"]Cause:[/TD]
[TD="class: info b2"]A device is disabled preventing it from working properly.[/TD]
[/TR]
[TR]
[TD="class: h4, width: 12%"]Details:[/TD]
[TD="class: info"]The device, Photosmart Prem C310 series, is disabled. If this device is no longer used it may be intentionally disabled. The Plug and Play ID for this device is ROOT\MULTIFUNCTION\0000.[/TD]
[/TR]
[TR]
[TD="class: h4, width: 12%"]Resolution:[/TD]
[TD="class: info b2"]1. Determine if you need the device.[/TD]
[/TR]
[TR]
[TD="class: h4, width: 12%"][/TD]
[TD="class: info"]2. If you need the device, enable it in Device Manager.[/TD]
[/TR]
[TR]
[TD="class: h4, width: 12%"][/TD]
[TD="class: info b2"]3. If you do not use the device it can be left disabled.[/TD]
[/TR]
[TR]
[TD="class: h4, width: 12%"]Related:[/TD]
[TD="class: info"]Link Removed[/TD]
[/TR]
[TR]
[TD="class: h4, width: 12%"][/TD]
[TD="class: info b2"]Manage Devices in Windows[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]

techker · Mar 1, 2013

this is from action center:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.2.9200.2.0.0.256.103
Locale ID: 4105

Files that help describe the problem
022813-13078-01.dmp
sysdata.xml
MEMORY.DMP
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: d1
BCP1: FFFFF8800542DC08
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: FFFFF8800542DC08
OS Version: 6_2_9200
Service Pack: 0_0
Product: 256_1

techker · Mar 1, 2013

ok so i notice my crash when i try to update to the latest catalyst software drivers for my video card..

13-1_vista_win7_win8_64_dd_ccc_whql

it starts to install then it crashe's.

usasma · Mar 2, 2013

Just FYI - the driver that's causing the problem is the ATI Function Driver for HD Audio Service. As such, it's possible that there's a problem with the Audio portion of the video card.

First thing is to turn Driver Verifier off (and see if that stops the BSOD's). To do this, open up verifier.exe and select "Delete existing settings", then click on "Finish". Reboot for the changes to take effect.

As you've noticed, the memory dumps are related to your video. If turning off Driver Verifier doesn't help, then there are several other things to try:
- checking the video card to ensure that it has power, that it's cooling fan is running, and that the cooler isn't clogged up with dirt/dust/hairballs
- removing all video drivers to see if the system continues to crash
- installing older video drivers to see if that causes a crash (in case these drivers are causing problems
- installing the drivers only to see if it's the add-on programs that are causing the problems (instructions here: ATI video cards - DRIVER ONLY installation procedure )
- trying another video card (DO NOT buy a new one unless you can get your money back if you wish to return it).

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ElbyCDIO.sys Fri Jan 1 12:20:27 2010 (4B3E2EDB)
CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
Link Removed

AtihdW76.sys Tue Oct 18 03:09:49 2011 (4E9D263D)
ATI Function Driver for HD Audio Service
Link Removed

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
Link Removed

atikmpag.sys Tue Oct 25 21:21:58 2011 (4EA760B6)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Link Removed

atikmdag.sys Tue Oct 25 21:59:06 2011 (4EA7696A)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Link Removed

HECIx64.sys Wed Nov 9 19:52:25 2011 (4EBB2049)
Intel Management Engine Interface
Link Removed

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Thu Feb 28 20:04:25.774 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022813-13078-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 2:19:04.455[/B]
*** WARNING: Unable to verify timestamp for AtihdW76.sys
*** ERROR: Module load completed but symbols could not be loaded for AtihdW76.sys
*** ERROR: Module load completed but symbols could not be loaded for ksthunk.sys
Probably caused by :[B]AtihdW76.sys ( AtihdW76+ec08 )[/B]
BugCheck [B]D1, {fffff8800542dc08, 2, 8, fffff8800542dc08}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff8800542dc08, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff8800542dc08, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: [B]VERIFIER_ENABLED_VISTA_MINIDUMP[/B]
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]AV_VRF_CODE_AV_BAD_IP_AtihdW76+ec08[/B]
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A09
  BIOS Release Date             09/05/2012
  Manufacturer                  Dell Inc.
  Product Name                  Vostro 470
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Feb 28 17:44:00.181 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022813-12734-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:55:39.862[/B]
*** WARNING: Unable to verify timestamp for AtihdW76.sys
*** ERROR: Module load completed but symbols could not be loaded for AtihdW76.sys
Probably caused by :[B]AtihdW76.sys ( AtihdW76+ec08 )[/B]
BugCheck [B]D1, {fffff88005739c08, 2, 8, fffff88005739c08}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff88005739c08, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff88005739c08, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: [B]VERIFIER_ENABLED_VISTA_MINIDUMP[/B]
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]AV_VRF_CODE_AV_BAD_IP_AtihdW76+ec08[/B]
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A09
  BIOS Release Date             09/05/2012
  Manufacturer                  Dell Inc.
  Product Name                  Vostro 470
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Thu Feb 28 20:04:25.774 2013 (UTC - 5:00)**************************
[B]ElbyCDIO.sys                Fri Jan  1 12:20:27 2010 (4B3E2EDB)[/B]
[B]AtihdW76.sys                Tue Oct 18 03:09:49 2011 (4E9D263D)[/B]
[B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B]
[B]atikmpag.sys                Tue Oct 25 21:21:58 2011 (4EA760B6)[/B]
[B]atikmdag.sys                Tue Oct 25 21:59:06 2011 (4EA7696A)[/B]
[B]HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)[/B]
athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
btfilter.sys                Fri Jun 29 03:00:07 2012 (4FED5277)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
ccSetx64.sys                Thu Aug 16 17:18:11 2012 (502D6393)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
EX64.SYS                    Thu Dec 20 04:22:39 2012 (50D2D8DF)
ENG64.SYS                   Thu Dec 20 04:24:21 2012 (50D2D945)
BHDrvx64.sys                Fri Jan 11 13:50:17 2013 (50F05EE9)
SYMDS64.SYS                 Wed Jan 16 20:56:45 2013 (50F75A5D)
SYMEFA64.SYS                Fri Jan 18 19:31:37 2013 (50F9E969)
SRTSP64.SYS                 Fri Jan 25 16:26:16 2013 (5102F878)
SRTSPX64.SYS                Fri Jan 25 16:30:05 2013 (5102F95D)
[/FONT]

Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
BthLEEnum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed

techker · Mar 2, 2013

i got the program called driver navigator.it updated all but the amd drivers..half way the blue screen pops up.its the video card..do i unistall the videocard drivers and then try to re?

usasma · Mar 2, 2013

The first thing is to turn Driver Verifier off.
Then you try this stuff (one at a time):

As you've noticed, the memory dumps are related to your video. If turning off Driver Verifier doesn't help, then there are several other things to try:
- checking the video card to ensure that it has power, that it's cooling fan is running, and that the cooler isn't clogged up with dirt/dust/hairballs
- removing all video drivers to see if the system continues to crash
- installing the drivers only to see if it's the add-on programs that are causing the problems (instructions here: ATI video cards - DRIVER ONLY installation procedure )
- installing older video drivers to see if that causes a crash (in case these drivers are causing problems
- trying another video card (DO NOT buy a new one unless you can get your money back if you wish to return it).

techker · Mar 3, 2013

all done.seems to be running smoother now.keep you posted if it crashes again..thx alot for the help!

Search

Navigation section

Windows 8 freeze and crash

techker

Well-Known Member

Attachments

usasma

usasma

Fantastic Member

techker

Well-Known Member

Attachments

techker

Well-Known Member

Attachments

techker

Well-Known Member

usasma

Fantastic Member

techker

Well-Known Member

Attachments

techker

Well-Known Member

Attachments

techker

Well-Known Member

techker

Well-Known Member

usasma

Fantastic Member

techker

Well-Known Member

usasma

Fantastic Member

techker

Well-Known Member

Similar threads