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Windows 7 Frequent Blue Screen of Death Issues on My Laptop - Need Help Analyzing Error Files

K

KDK

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Joined
Jan 31, 2013
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Hello, I keep receiving blue screen of deaths on my laptop and usually I ignore them and just reboot my laptop. However I watched a video on YouTube today and it told me to post here and maybe someone would take a look at the file for me and be able to help me with the problem. Thanks for your time.
 

Attachments

Solution
usasma
It might be your hard drive, but:
Just FYI - here's how I do BSOD analysis':
- first I rule out 3rd party drivers (to include the Driver Verifier test - if applicable)
- then I rule out hardware (start with these free diagnostics: Hardware Diagnostics )
- then I look at Windows problems (the least likely as long as Windows Updates are up to date).

We're still at the stage of ruling out 3rd party drivers. Please zip up and upload the latest memory dumps (they're located in C:\Windows\Minidump )
Sort by date Sort by votes
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

Please provide this information so we can provide a complete analysis: Link Removed

Memory dump blames your Touchpad drivers. Please:
- download a fresh copy from the Lenovo website
- un-install the current drivers
- install the freshly downloaded drivers
- monitor for further BSOD's

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions). I strongly suspect that this hold true for Win8 systems also.
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] Link Removed [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): Link Removed (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Click to expand...

Please update your remote control software - the hamachi.sys driver dates from 2009.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Link Removed



Analysis:
The following is for informational purposes only.
Code: 
[FONT=lucida console]**************************Thu Jan 31 07:16:55.716 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\013113-37830-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 19:25:22.120[/B]
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by :[B]SynTP.sys ( SynTP+4a753 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff800031ab382, fffff880091c33a8, fffff880091c2c00}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800031ab382, The address that the exception occurred at
Arg3: fffff880091c33a8, Exception Record Address
Arg4: fffff880091c2c00, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID: [B]X64_0x7E_SynTP+4a753[/B]
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  40CN28WW(V2.14)
  BIOS Release Date             10/07/2011
  Manufacturer                  LENOVO
  Product Name                  4334                            
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[FONT=lucida console]**************************Thu Jan 31 07:16:55.716 2013 (UTC - 5:00)**************************
[B]hamachi.sys                 Thu Feb 19 05:36:41 2009 (499D3639)[/B]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
vmuvcflt.sys                Mon Aug 16 05:28:48 2010 (4C6904D0)
BPntDrv.sys                 Thu Sep  2 04:23:31 2010 (4C7F5F03)
L1C62x64.sys                Mon Sep 27 02:36:23 2010 (4CA03B67)
RtsUVStor.sys               Thu Sep 30 04:45:23 2010 (4CA44E23)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
fbfmon.sys                  Wed Nov 24 04:42:09 2010 (4CECDDF1)
athrx.sys                   Wed Nov 24 14:33:22 2010 (4CED6882)
AcpiVpc.sys                 Fri Nov 26 03:40:25 2010 (4CEF7279)
iaStor.sys                  Fri Feb 18 11:10:50 2011 (4D5E9A0A)
SynTP.sys                   Fri Apr  8 11:30:55 2011 (4D9F2A2F)
vsdatant.sys                Fri May  6 01:31:14 2011 (4DC387A2)
vm331avs.sys                Tue Jun 14 23:51:17 2011 (4DF82C35)
Sftvollh.sys                Fri Sep 30 12:42:46 2011 (4E85F186)
Sftplaylh.sys               Fri Sep 30 12:43:05 2011 (4E85F199)
Sftfslh.sys                 Fri Sep 30 12:43:06 2011 (4E85F19A)
Sftredirlh.sys              Fri Sep 30 12:43:14 2011 (4E85F1A2)
[B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
ISWKL.sys                   Sat Jul 14 09:38:18 2012 (5001764A)
icsak.sys                   Sat Jul 14 09:38:22 2012 (5001764E)
igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
[/FONT]
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vmuvcflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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icsak.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Link Removed
 

Upvote 0 Downvote
I followed all steps with no luck. I rebooted my whole system and now get them again. Could you look at this one and see why I still get them? Thanks.
 

Attachments

Upvote 0 Downvote
This one seems to blame your video card. I'd suggest running the video tests from here: Link Removed

I'd also run Driver Verifier according to these instructions: Link Removed

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

hamachi.sys Thu Feb 19 05:36:41 2009 (499D3639)
LogMeIn Hamachi Virtual network interface driver
Link Removed



Analysis:
The following is for informational purposes only.
Code: 
[font=lucida console]**************************Fri Mar  1 21:49:10.809 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030213-34335-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 3:12:15.182[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+4bff6 )[/B]
BugCheck [B]7F, {8, 80050033, 406f8, fffff880048d0ff6}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000406f8
Arg4: fffff880048d0ff6
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x7f_8_igdkmd64+4bff6[/B]
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  40CN28WW(V2.14)
  BIOS Release Date             10/07/2011
  Manufacturer                  LENOVO
  Product Name                  4334                            
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[font=lucida console]**************************Fri Mar  1 21:49:10.809 2013 (UTC - 5:00)**************************
[B]hamachi.sys                 Thu Feb 19 05:36:41 2009 (499D3639)[/B]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
vmuvcflt.sys                Mon Aug 16 05:28:48 2010 (4C6904D0)
BPntDrv.sys                 Thu Sep  2 04:23:31 2010 (4C7F5F03)
L1C62x64.sys                Mon Sep 27 02:36:23 2010 (4CA03B67)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
fbfmon.sys                  Wed Nov 24 04:42:09 2010 (4CECDDF1)
athrx.sys                   Wed Nov 24 14:33:22 2010 (4CED6882)
AcpiVpc.sys                 Fri Nov 26 03:40:25 2010 (4CEF7279)
iaStor.sys                  Fri Feb 18 11:10:50 2011 (4D5E9A0A)
CHDRT64.sys                 Thu Mar 10 04:01:32 2011 (4D78936C)
SynTP.sys                   Fri Apr  8 11:30:55 2011 (4D9F2A2F)
vsdatant.sys                Fri May  6 01:31:14 2011 (4DC387A2)
vm331avs.sys                Tue Jun 14 23:51:17 2011 (4DF82C35)
ISWKL.sys                   Thu Aug 30 06:05:31 2012 (503F3AEB)
icsak.sys                   Thu Aug 30 06:05:35 2012 (503F3AEF)
igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
[/font]
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vmuvcflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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icsak.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Link Removed
 

Upvote 0 Downvote
I have completely removed hamachi as it appears this seems to give me problems. I done both the other things you said. Driver verifier put my computer into blue screen (minidump attached) I then tried to update my video driver by using the Lenovo support website, But it told me I had a newer version then the version it had for download. The driver verifier said to upload the minidump. But I am not sure if that meant in here or on some other website? I have uploaded it anyways. Thank you for your time.
 

Attachments

Upvote 0 Downvote
Driver Verifier blames vsdatant.sys - a component of the Zone Alarm firewall.
Please uninstall Zone Alarm and make sure that the Windows Firewall is turned on while testing.

Analysis:
The following is for informational purposes only.
Code: 
[font=lucida console]**************************Sun Mar  3 05:53:06.390 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030313-28719-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:00:37.795[/B]
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by :[B]vsdatant.sys ( vsdatant+8f733 )[/B]
BugCheck [B]C4, {f6, b8, fffffa80091f4b30, fffff88003f64733}[/B]
BugCheck Info: [B]Link Removed[/B]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 00000000000000b8, Handle value being referenced.
Arg3: fffffa80091f4b30, Address of the current process.
Arg4: fffff88003f64733, Address inside the driver that is performing the incorrect reference.
BUGCHECK_STR:  0xc4_f6
PROCESS_NAME:  ForceField.exe
FAILURE_BUCKET_ID: [B]X64_0xc4_f6_VRF_vsdatant+8f733[/B]
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  40CN28WW(V2.14)
  BIOS Release Date             10/07/2011
  Manufacturer                  LENOVO
  Product Name                  4334                            
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[font=lucida console]**************************Sun Mar  3 05:53:06.390 2013 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
vmuvcflt.sys                Mon Aug 16 05:28:48 2010 (4C6904D0)
BPntDrv.sys                 Thu Sep  2 04:23:31 2010 (4C7F5F03)
L1C62x64.sys                Mon Sep 27 02:36:23 2010 (4CA03B67)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
fbfmon.sys                  Wed Nov 24 04:42:09 2010 (4CECDDF1)
athrx.sys                   Wed Nov 24 14:33:22 2010 (4CED6882)
AcpiVpc.sys                 Fri Nov 26 03:40:25 2010 (4CEF7279)
iaStor.sys                  Fri Feb 18 11:10:50 2011 (4D5E9A0A)
CHDRT64.sys                 Thu Mar 10 04:01:32 2011 (4D78936C)
SynTP.sys                   Fri Apr  8 11:30:55 2011 (4D9F2A2F)
vsdatant.sys                Fri May  6 01:31:14 2011 (4DC387A2)
vm331avs.sys                Tue Jun 14 23:51:17 2011 (4DF82C35)
ISWKL.sys                   Thu Aug 30 06:05:31 2012 (503F3AEB)
igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
[/font]
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vmuvcflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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Upvote 0 Downvote
I received another BSOD today. I follow everything you tell me to do but for some reason it does not work. I am wondering if it is my hard drive would it show in the minidumps?

BCCode: 50
BCP1: FFFFF8A00FF644D0
BCP2: 0000000000000001
BCP3: FFFFF88004B3C68E
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

this is a message I received when restarting my computer.
 

Upvote 0 Downvote
It might be your hard drive, but:
Just FYI - here's how I do BSOD analysis':
- first I rule out 3rd party drivers (to include the Driver Verifier test - if applicable)
- then I rule out hardware (start with these free diagnostics: Hardware Diagnostics )
- then I look at Windows problems (the least likely as long as Windows Updates are up to date).

We're still at the stage of ruling out 3rd party drivers. Please zip up and upload the latest memory dumps (they're located in C:\Windows\Minidump )
 

Upvote 0 Downvote
Solution
Thank you for your patience
 

Attachments

Upvote 0 Downvote
Back to video again.

Please un-install Zone Alarm - it is still present in the memory dumps. If you have uninstalled it, please post back for additional suggestions on how to remove it.

Have you run the video stress tests that I suggested? Did you get any errors? Please try running all of the diagnostics here: Link Removed (I'm starting to suspect a hardware problem).

Try removing (un-installing) your video drivers - then install those from the Lenovo website.

Beyond that, make sure that the laptop's fan is working, and that you've blown out the vents with canned air (DON'T use an air compressor or a vacuum as they can damage components). Make sure that the system is used on a hard surface - or (preferably) that you're using a laptop cooling pad to force cool air into the laptop.


Analysis:
The following is for informational purposes only.
Code: 
[FONT=lucida console]**************************Wed Mar  6 13:57:05.046 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030613-28875-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]3 days 7:51:12.061[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+32e68e )[/B]
BugCheck [B]50, {fffff8a00ff644d0, 1, fffff88004b3c68e, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff8a00ff644d0, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff88004b3c68e, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x50_igdkmd64+32e68e[/B]
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  40CN28WW(V2.14)
  BIOS Release Date             10/07/2011
  Manufacturer                  LENOVO
  Product Name                  4334                            
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[FONT=lucida console]**************************Wed Mar  6 13:57:05.046 2013 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
vmuvcflt.sys                Mon Aug 16 05:28:48 2010 (4C6904D0)
BPntDrv.sys                 Thu Sep  2 04:23:31 2010 (4C7F5F03)
L1C62x64.sys                Mon Sep 27 02:36:23 2010 (4CA03B67)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
fbfmon.sys                  Wed Nov 24 04:42:09 2010 (4CECDDF1)
athrx.sys                   Wed Nov 24 14:33:22 2010 (4CED6882)
AcpiVpc.sys                 Fri Nov 26 03:40:25 2010 (4CEF7279)
iaStor.sys                  Fri Feb 18 11:10:50 2011 (4D5E9A0A)
CHDRT64.sys                 Thu Mar 10 04:01:32 2011 (4D78936C)
SynTP.sys                   Fri Apr  8 11:30:55 2011 (4D9F2A2F)
vsdatant.sys                Fri May  6 01:31:14 2011 (4DC387A2)
vm331avs.sys                Tue Jun 14 23:51:17 2011 (4DF82C35)
ISWKL.sys                   Thu Aug 30 06:05:31 2012 (503F3AEB)
icsak.sys                   Thu Aug 30 06:05:35 2012 (503F3AEF)
igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
[/FONT]
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vmuvcflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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icsak.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Link Removed
 

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