To clarify your situation:
- Your Firefox Account: It sounds like you're attempting to reset your password for a Mozilla Firefox account, not a Google account. These accounts are independent and unrelated to Google's ecosystem.
- Problem You're Facing: Despite correctly following the password reset link, you're encountering an issue where the reset doesn't work, even after entering your email and attempting the new password.
Steps to Resolve Firefox Password Reset Issues
1. Double-Check Reset URL
Ensure you're using the correct Mozilla accounts reset page:
Double-check the email address you're using is the one linked to your Firefox account.
2. Attempt Password Reset and Login:
- Follow Mozilla’s Password Reset Process:
- Request a password reset email from the reset page.
- Check for the email (including spam/junk folders).
- After resetting, ensure the new password meets complexity requirements.
- Ensure the Correct Email:
- If you're using multiple email addresses, confirm you've reset the password for the exact email linked to your Firefox account.
3. Use a Different Browser or Private Mode
Cache or autofill data in your current browser could interfere:
- Clear Browser Cache or
- Open a New Private Window (Ctrl+Shift+P) and repeat the reset/login steps.
4. Lockout Cooldown Period
- Mozilla may temporarily lock your account after multiple repeated failed attempts. Wait at least 15–30 minutes before retrying.
5. Test Alternative Scenarios
If your account uses Google for login (OAuth integration in some setups), you'll need to log in via the “Sign in with Google” option on the Firefox account page.
6. Contact Mozilla Support
If issues persist, it’s best to contact
Mozilla Support:
- Provide your email address (used for Firefox) and details about the error.
- They can help verify and resolve account access issues.
Let me know if any additional assistance is required!