Heaphone problem

Discussion in 'Windows 7 Hardware' started by jcclarke86, Oct 27, 2009.

  1. jcclarke86

    jcclarke86 New Member

    Oct 27, 2009
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    Ok so I'm totally stuck as to what to do next and wondered if anyone has any ideas that might help. I've installed Windows 7 on my Acer 6920G laptop and since installing on Tuesday have been trying to fix this problem. I can play audio normally through the laptop but if I plug in headphones then the sound continues to come from the speakers. So far, I've uninstalled the drivers and re-installed them several times. I've updated the windows drivers through device manager and from the Realtek website.

    I've noticed that in device manager it simply says "high definition audio controller" and "high definition audio device". I can't find any information on exactly what sound card I have. Any ideas on what I should do?

    Thanks, JC.
    --I should add it's Windows 7 32 bit Ultimate Edition
    #1 jcclarke86, Oct 27, 2009
    Last edited: Oct 27, 2009
  2. Verne

    Verne New Member

    Nov 2, 2009
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    I don't know if you have found a solution to your problem, I have just the reverse. I have no sound from the speakers, but have audio when the headsets are plugged in. On a laptop that is working properly I show the exact same information in the device manager for the sound entry as nthe laptop with no sound from the speakers.

    There is audio, so could one assume that the audio driver does work?

    The lap top with no speaker sound will show a red X'd speaker icon on the task bar untill head sets are plugged in. show headsets with no speakers. Right clicking this and going to SOUNDS show only a headset ICON. On the laptop that does have sound fro the speakers and head sets the icon shown is only a speaker.

    It would seem that for some reason windows 7 does not see these speakers. I a wondering if a reinstall would work to correct this problem.

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