Windows 8 Hello, BSOD On two specific games IRQL_NOT_LESS_OR_EQUAL

Jesse Gilbert · Mar 13, 2014

Hello, I was gifted this laptop about 2 months ago and in the time I've only BSOD'd a few times, and it's always with a couple specific games. It has happened outside those 2 games but only once or twice and I don't remember those instances. Specifically, it BSOD's on League of Legends and Chroma Alpha. (Can't talk about the second one) I am uploading the BSOD error .dmp this site asks for. Furthermore I'll upload the CPU-Z information, in specifics, I am using a BSOD dmp reader and it tells me the IGKMD64.sys is what is BSODing me.

I haven't ever BSOD'd (to my knowledge) on anything but a game. SO I'm led to believe the error is probably in a graphic driver's area, but I don't know too much about this sort of thing.

kemical · Mar 14, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck D1, {28, 2, 0, fffff80003559287}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+63287 )

Followup: MachineOwner

Hi Jesse,
IGKMD64.sys...

kemical · Mar 14, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {28, 2, 0, fffff80003559287}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+63287 )

Followup: MachineOwner

Hi Jesse,
IGKMD64.sys is your Intel GPU driver and is being blamed for the cause of the bsod. Now with laptops you usually obtain driver updates via the manufacturer although I just looked and I'm not sure they have a later version. You could try using Intels driver update utility found here:
Link Removed

I'd also go through the website and update what you can (including bios):
Link Removed

I also notice your running Norton. This AV is well known for being the source of issues and whilst troubleshooting takes place we ask users to remove it using the Norton removal tool: https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Install MSE instead as it's known to be extremely stable:
Link Removed

Jesse Gilbert · Mar 18, 2014

Thank you very much, it doesn't happen anymore in my attempts to play either of those games.

kemical · Mar 19, 2014

Thanks for the update Jesse..

Adi8090 · Jun 7, 2014

Hey, i really need help !!
I have been getting a BSOD while playing PES-14
I have a lenovo y510p
Wd 8gb ram nd nvidia Geforce GT 755m !!
PS antivirus i use- AVAST
I have the latest nvidia driver !(as per the nvidia control panel)

kemical · Jun 8, 2014

Hi Adi,
your best creating your own thread as these issues can sometimes be lengthy to deal with plus it'll be easier for others to see your thread and offer help.
Please read this thread here and post the results in your own thread:
Link Removed

Windows 8 Hello, BSOD On two specific games IRQL_NOT_LESS_OR_EQUAL

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