IRQL_NOT_LESS_OR_EQUAL with wifi

#1
Having a problem with a laptop running win 7 64bit. Gets to desktop and tries to connect to internet via realtek wifi card and gets above msg. I have linked 3 files. Image of bsod, .dmp and .xml files. Can someone please help. Thanks :)
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#3
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff8000329196f}

*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )

Followup: MachineOwner
Hi,
looking through the dump file I can see from the call stack (a blow by blow account of the last sub routines) that it's probably Norton AV that's behind the issues.
However, most if not all of your drivers are in need of updating. Your USB 3 drivers for example are dated 2010 and this version is known for causing bsod's..

Laptop drivers are supplied by the manufacturer and checking the support page for your machine I see there are updates available for pretty much everything. The only thing is that they only go up to 2012 but at least they are later versions of what your using now.
Please double check I have the correct page for your model:
http://www.dell.com/support/home/us/en/19/product-support/product/xps-15/drivers

You could try updating said drivers and seeing if the bsod stops but if it doesn't then remove Norton using the removal tool found here:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Use MSE in the meantime as it's ultra stable:
http://windows.microsoft.com/en-us/windows/security-essentials-download

Post any new dump files.
 


#4
Uninstalled norton and put avg on. Problem solved. I will look at updating those drivers as recommended. Many thanks. :)
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#5
Thats great and thank you for updating your thread. Any problems just post back.. :)
 


#6
I have the same problem, but dont know what is causing the problem
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#7
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