Windows 7 Hello i have bsod

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff900c2d58cf0, 0, fffff9600031c69d, 0}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d )

Followup: MachineOwner
Code:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64

Nordy you still haven't applied Service Pack 1.

This is a critical system update and could well fix your issues.

Let's take this a download at a time

Download and run this readiness tool. You can't miss the download button, it's at the top in bright red:
http://www.microsoft.com/en-gb/download/details.aspx?id=3132

Once that has completed then download and install SP1. This can take a while sometimes over an hour so don't worry if it does just let the install finish:
http://www.microsoft.com/en-gb/download/details.aspx?id=5842

Once these are installed run windows update again and apply the updates.

Post back once you completed the above.
 
System Update Readiness Tool for Windows 7 (KB947821) [May 2014] ?????

bltoJOa.png
 
Ok so you didn't need it. Now run this download:
http://www.microsoft.com/en-gb/download/details.aspx?id=5842

Once you open the above you'll see some downloads (after you clicked 'download'). You need this download:
7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso

Once you downloaded it you will need to burn it to disk or put it on a thumb drive. Here's some software that helps with burning to flash memory stick:
http://www.isotousb.com/
 
Last edited:
I'm not sure I entirely understand your above post but have you installed the update and then run windows update again?
 
So you may well be fully updated. Is your machine still blue screening?
 
Back
Top