Hello i have bsod

#1
Hello all.
Im having bsod in my new pc i bought it about 2 weeks ago..and on 2 other pc i have the same problem ? :/

I use TeamSpeak 3 , Counter Strike 1.6 , Global Offensive etc...
Windows 7

Sorry for my english im from Albanian!
 


Trouble

Noob Whisperer
#2
Hello and welcome to the forums.

First make sure your machine is configured properly to facilitate the collection of .dmp files.
Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

Then……Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#3
Moved to bsod section..
 


#4
Hope i understand you..

This is minidump files
 


Attachments

#5
...?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#6
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff96000174283, fffff88006948060, 0}

Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )

Followup: MachineOwner
Hi,
most of your dump files are like the above and could indicate a number of things such as a hardware fault (usually RAM), corrupt or old system software and incorrect drivers.
Other dump files included the GPU driver and indications that a RAM issue may be present.
Your also missing a Service pack which is critical for a stable and secure os. Please download and install SP1 here:
http://www.microsoft.com/en-gb/download/details.aspx?id=5842
You might need the update readiness tool if you encounter issues installing the service pack:
http://www.microsoft.com/en-gb/download/details.aspx?id=3132

atikmdag.sys Tue Apr 30 03:07:09 2013: AMD GPU Driver please update:
http://support.amd.com/en-us

Please run the Intel driver utility:
http://www.intel.com/p/en_US/support/detect

If after making the above changes you still get the bsod then you need to test your RAM.
Windows does have it's own memory testing app but it can often miss errors and the best app for the job is Memtest86. The latest version of which can be found here:
http://www.memtest.org/

To run Memtest86 you need to either burn a copy of it to disk or use a USB stick. If you look down the page you'll eventually find the latest version and it's associated downloads. If your burning to disk choose the pre-compiled iso zip. If your using a USB method then the corresponding download is the auto installer for a USB stick.
Once you have Memtest86 on the media you selected you'll then need to enter your bios and change the boot order so that the machine will boot from either the disk or stick you have Memtest86 on.
Try and run the test overnight if possible unless it becomes clear that there is a issue. If there is a problem with the RAM you'll see the errors pop up in red so you can't miss them.
 


#7
If these things not fix my problem i cant fix it :( ?

and problem is to ram???
and i dont understand what is Memtest86 and how to use it , this fix bsod or what ? ? ?
 


Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
#8
It could be your RAM which is why you need to test it using Memtest86 as it's the best application for that job. I would first update those things I mentioned above like the SP1 and drivers.
This guide might help for Memtest86 but I did explain above:
http://www.techspot.com/community/topics/tutorial-how-to-use-memtest.62524/
 


#9
if the problem is to the ram i need to replace it or what ?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#10
Possibly but run the test and see.. Did you also run the updates as specified? If you did and the bsod has stopped then you have no need to run Memtest86. You only need to run it if the updates I suggested fail to help.
 


#11
i RUN updates and now for now i dont have bsod , im waiting to see if the problem is fixed.....?
 


#12
I re-install Graphic Driver again because i dont have i nice graphic "i think"... did this causes conflict ?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#13
You did have a dump file for the gpu driver if I remember correctly. Let me know if your still having graphics issues.
 


#14
Hello i have again bsod :(
I work in my pc for 14 hours...
And bam i get bsod again :( ?
Idont know why !!

My Pc Performance :
Core 2 Duo 2.66Ghz
RAM : 4GB DDR2
GPU : ATI Radeon HD Series 1GB
HDD : 160GB
64 BIT

When my pc start up i get this :



BSOD :






Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFF900C2CCC5B0
BCP3: 0000000000000000
BCP4: FFFFF900C2CCC5B0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\071914-30747-01.dmp
C:\Users\Genti\AppData\Local\Temp\WER-50637-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=" onclick="window.open(this.href);return false; ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

PLEASE HELP ME :( !!
 


#16
Remember I have this text from 1 weeks ago... i save it to .txt
This :
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFF900C2CCC5B0
BCP3: 0000000000000000
BCP4: FFFFF900C2CCC5B0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\071914-30747-01.dmp
C:\Users\Genti\AppData\Local\Temp\WER-50637-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=" onclick="window.open(this.href);return false; ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Here are Minidump:
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
#17
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960000d4283, fffff88009561060, 0}

Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )

Followup: MachineOwner
Hi,
the above dump file is dated from yesterday:

Code:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
This means you still need to apply the updates outlined above in post #6, if the SP1 update had been applied then Windows version number changes to 7601.

Please run the Intel driver utility:
http://www.intel.com/p/en_US/support/detect

HCW85BDA.sys Mon May 11 09:26:59 2009: Hauppauge Computer Works update if possible:
http://www.hauppauge.com/site/support/support.html

netr7364.sys Fri Mar 13 03:13:08 2009: Ralink RT2501/RT2573/T2601/RT2671 Wireless Adapter (you may have a different manufacturer) please update:
http://www.mediatek.com/en/downloads/

vrtaucbl.sys Mon Feb 15 17:07:10 2010: Virtual Audio Cable (WDM) please update:
http://www.ventrilo.com/download.php

Post any new dump files
 


#18
Please link direct downloads ????
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#19
I can't really get any more direct than that. The link for the Intel driver update utility is on the page posted.
As for the other updates, you have to find out what your actually using and the update needed. I can only show you what needs updating. Try looking through add and remove programs as well as Device manager for hints on the software needed.
 


#20
i got again bsod without updates i dont know how to download and i got a new dump


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C2D58CF0
BCP2: 0000000000000000
BCP3: FFFFF9600031C69D
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\073114-34507-01.dmp
C:\Users\Genti\AppData\Local\Temp\WER-53102-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

073114-34507-01.dmp :
 


Attachments

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