I hope this is the right place to post this. My HP ENVY 14 laptop now gets stuck in a never ending loop that includes the starting windows screen and the safe mode w/ networking or command prompt or start windows normally. It wouldn't start in safe mode so I decided to do a factory reset. This didn't help and now when I try to go into safe mode again it says "Setup is preparing your computer for first use" and then it comes up with an error saying "Windows cannot complete installation in Safe Mode. To continue installing Windows, restart the computer." Any help would be appriciated.