Windows 7 Issues with DVD Playback and Burning on Toshiba CDDVDW TS-L633C in Windows 7

Snapafun

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Jan 9, 2010
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Hi
My system is using a Toshiba Satellite L500D and I have Windows 7 Home Premium as a clean install since RC7 and a further clean install once it went official.

This CDDVDW plays, rips and burns cds fine.

When it comes to DVDs however, it rarely plays, will not rip and fails on burns.

This happens whether or not I use Microsoft products or 3rd party programs ~ either of which I had no problems with when using Vista.

Toshiba supply with the system the option to install their products for control of the drive and that works most of the time. ( Always with CDs but it misses the odd time with DVDs.)

At one time I had two drivers listed in Device Manager for this device ~ one Windows and one Toshiba. After upgrading, uninstalling and restarting, windows would again install both drivers and I figured that this was the problem.

Not sure how I did it or whether it was the result of a Windows Update, but I'm back to one driver now and it appears to be the correct one.

Along the way of trying to get this resolved I had updated the drive firmware and all OS's on this system see it as so. ( Tri booting Vista, Win7 & PCLinuxOS2010.07 ).

As the CDs work fine and to Toshiba's own products appears to do I fair job, I'm inclined to think that the hardware is OK.

So why can I not get Win7 to play nice with my hardware CDDVDW L633C TO02 drive?

Anyone else having this problem?

I have been around a lot of forums but have yet to discover an answer and suspect that I'm missing something that needs attention in Win7 - probably right in my face and I cannot see it. I'm not new to computers but this one has got me.
 
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Solution
It seems like you're experiencing issues with your Toshiba Satellite L500D's CDDVDW drive specifically when dealing with DVDs in Windows 7. Given that CDs work fine and Toshiba's own products control the drive successfully most of the time, there might be some software-related or configuration issues causing the DVD playback, ripping, and burning problems. Here are a few troubleshooting steps you can try to resolve this issue:

Device Manager:​

  1. Check Device Manager:
    • Make sure that the DVD drive is correctly recognized in Device Manager without any exclamation marks or errors.
    • Ensure that the driver listed for the CDDVDW drive is up-to-date. You can update the driver from Device Manager or the manufacturer's...
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It seems like you're experiencing issues with your Toshiba Satellite L500D's CDDVDW drive specifically when dealing with DVDs in Windows 7. Given that CDs work fine and Toshiba's own products control the drive successfully most of the time, there might be some software-related or configuration issues causing the DVD playback, ripping, and burning problems. Here are a few troubleshooting steps you can try to resolve this issue:

Device Manager:​

  1. Check Device Manager:
    • Make sure that the DVD drive is correctly recognized in Device Manager without any exclamation marks or errors.
    • Ensure that the driver listed for the CDDVDW drive is up-to-date. You can update the driver from Device Manager or the manufacturer's website.

      Software Configuration:​

    []Software Conflicts:
    • Ensure that there are no conflicts with third-party burning or playback software. Sometimes, conflicting software can cause issues with DVD functionality.
    • Temporarily uninstall any recently installed software that might be affecting the DVD drive.

      Windows Configuration:​

    [    ]Registry Check:
    • Check the Windows Registry for any incorrect settings related to the DVD drive.
    • Be cautious when editing the registry; incorrect changes can cause system instability.
    []Autoplay Settings:
    • Check the Autoplay settings in Windows 7 to ensure that they are correctly configured for DVD playback.

      Hardware Check:​

    [    ]Hardware Check:
    • If possible, test the DVD drive on another system to see if the issue is related to the drive itself.
    • Clean the DVD drive lens using a cleaning kit to ensure optimal performance.

      Firmware and Windows Updates:​

    []Firmware Update:
    • Confirm that the firmware update for the CDDVDW drive was successful and that the correct firmware version is installed.
    [    ]Windows Update:
    • Ensure that your Windows 7 system is up-to-date with the latest updates from Microsoft. Some updates may address issues with hardware compatibility. By systematically checking these areas—device manager, software conflicts, Windows settings, hardware checks, firmware, and updates—you may be able to identify and resolve the root cause of the DVD drive issues in Windows 7. If the issue persists after these steps, it might be beneficial to seek assistance from Toshiba's support or visit Windows support forums to get more tailored solutions. Let me know if you need further assistance or if you have any specific details about your configuration that could help narrow down the troubleshooting process.
 
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