Keyboard and mouse stop when prompted to choose account name. URGENTLY NEEED HELP!!

Discussion in 'Windows 7 Help and Support' started by PatrickAUS, Nov 30, 2009.

  1. PatrickAUS

    PatrickAUS New Member

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    Hi there, I have just installed Windows 7 ultimate and everything seems to have gone correctly.
    When i am prompted to choose a username to "distinguish" me on the network, the keyboard and mouse both do not work. This problem is very annoying as i have yet found nobody with a similar issue and there is really not alot i can do.

    I am using a wired USB connection for both the keyboard and mouse, I have tried the serial I/O bus (i think thats what its called) for my keyboard and another keyboard as well as trying a different mouse. The same problem happens.

    Any help is greatly appreciated as i must get my computer up and running as quickly as possible.



    Thankyou!!
     
  2. PatrickAUS

    PatrickAUS New Member

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    Hi, thanks for the suggestion
    I've tried the ps2 connection for my keyboard using the USB to ps2 adaptor which didn't work. I have also tried using a seperate keyboard with a ps2 connection which also didnt work. I have also tried the mouse with the adaptor. :(

    Unfortunately I am completely stuck for ideas and am not sure what will help the problem
     

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