KPMG International has unveiled KPMG Workbench, a comprehensive multi-agent AI platform designed to revolutionize client service delivery and internal operations across its global network. This strategic initiative underscores KPMG's commitment to integrating artificial intelligence (AI) into its core services, aiming to enhance efficiency, trust, and innovation.
KPMG Workbench serves as the foundational AI platform for the organization, facilitating the global adoption and integration of AI technologies. Built on Microsoft Azure AI Foundry Services, it offers an open and interoperable environment that supports seamless communication between various AI agents. This flexibility allows KPMG professionals to leverage a network of AI assistants tailored to diverse client needs and industry requirements.
In collaboration with Microsoft and other alliance partners, KPMG has been actively integrating AI into its services. For instance, the integration of generative AI into KPMG Clara has empowered auditors to refine risk assessments, develop substantive testing procedures, and enhance audit documentation. (business.times-online.com)
Moreover, KPMG's emphasis on a Trusted AI Framework ensures that the deployment of AI technologies is ethical, transparent, and aligned with best practices. This approach not only builds client trust but also sets a benchmark for the industry in responsible AI adoption.
Source: KPMG KPMG launches Workbench, a multi-agent AI platform, across the global organization
Overview of KPMG Workbench
KPMG Workbench serves as the foundational AI platform for the organization, facilitating the global adoption and integration of AI technologies. Built on Microsoft Azure AI Foundry Services, it offers an open and interoperable environment that supports seamless communication between various AI agents. This flexibility allows KPMG professionals to leverage a network of AI assistants tailored to diverse client needs and industry requirements.Key Features
- Extensive Network of AI Agents: The platform currently hosts 50 AI assistants, with nearly a thousand more in development. These agents function as digital teammates, collaborating with KPMG professionals to deliver prompt and reliable solutions to clients.
- Interoperability: KPMG Workbench integrates capabilities from a broad ecosystem of alliance partners, including Oracle, Salesforce, ServiceNow, and Workday. This ensures that clients can select AI agents and models best suited to their specific tasks.
- Data Sovereignty and Compliance: The platform is designed with built-in data sovereignty features, allowing clients to maintain full control over their data storage and processing. This design helps meet diverse regulatory requirements across different jurisdictions.
- Trusted AI Framework: Every tool and agent within KPMG Workbench is accredited with a "Trusted AI stamp," signifying adherence to KPMG's 10-pillar Trusted AI Framework. Notably, KPMG is the first organization globally to achieve BSI/ISO 42001 certification for AI Management Systems.
Strategic Integration with Client Delivery Platforms
KPMG Workbench is set to underpin several of KPMG's client delivery platforms, including:- KPMG Digital Gateway (Tax): An integrated platform that provides clients with access to KPMG's tax technologies and insights.
- KPMG Velocity (Advisory): A transformation platform that consolidates KPMG's expertise, industry insights, and AI capabilities to accelerate client transformations.
- KPMG Clara (Audit): KPMG's smart audit platform, now enhanced with AI to improve audit quality and efficiency.
Commitment to AI and Agentic Transformation
The launch of KPMG Workbench is part of KPMG's multi-billion dollar investment in AI and agentic transformation. This investment reflects the organization's dedication to staying at the forefront of technological innovation and providing clients with cutting-edge solutions.In collaboration with Microsoft and other alliance partners, KPMG has been actively integrating AI into its services. For instance, the integration of generative AI into KPMG Clara has empowered auditors to refine risk assessments, develop substantive testing procedures, and enhance audit documentation. (business.times-online.com)
Implications for Clients and the Industry
The introduction of KPMG Workbench signifies a paradigm shift in professional services, where AI-driven solutions are becoming integral to client engagements. Clients can expect more efficient service delivery, enhanced insights, and solutions that are both innovative and compliant with regulatory standards.Moreover, KPMG's emphasis on a Trusted AI Framework ensures that the deployment of AI technologies is ethical, transparent, and aligned with best practices. This approach not only builds client trust but also sets a benchmark for the industry in responsible AI adoption.
Conclusion
KPMG Workbench represents a significant milestone in KPMG's journey toward AI integration and digital transformation. By leveraging a robust network of AI agents and fostering interoperability with leading technology partners, KPMG is well-positioned to deliver enhanced value to clients and drive innovation across the professional services landscape.Source: KPMG KPMG launches Workbench, a multi-agent AI platform, across the global organization
