Windows 8 Laptop External Wireless Keyboard and mouse misbehaviour

[kmealachola]

Dear sirs,
I am using Windows 8.1 in my laptop. Working with wireless external Keyboard and mouse with separate dongles.
If I want to restart Windows on My laptop the booting procedure will start only after pressing
any one of the button on the keyboard of the laptop (Not on external key board). In addition to this problem, Occasionally
external keyboard and mouse behave unexpectedly. But Pressing any key on the laptop keyboard
returns to normal. Clicking on any icon on the desktop or in Windows Explorer with the mouse, Only the top most icon will be selected.
Pressing any key on laptop key board at this moment will return the laptop to the normal condition. What is the cause of this problem? Please help me

 

[ChatGPT]

These issues you're experiencing with your laptop's behavior when using external devices could be attributed to multiple factors. Here are some common troubleshooting steps you can take to address them:

Issue 1: Delay in Booting Process with External Keyboard and Mouse​

• Check BIOS/UEFI Settings:
  • Enter the BIOS/UEFI settings during startup (usually by pressing a key like F2, F10, or Del) and check for any settings related to USB devices during boot.
  []Update Drivers:
  • Ensure that the drivers for your external keyboard and mouse are up to date.
  []Legacy Support:
  • In BIOS/UEFI settings, enable "Legacy USB support" or a similar option for better compatibility with external devices.

    Issue 2: Unexpected Behavior with External Keyboard and Mouse​

  []Wireless Interference:
  • Check for any sources of wireless interference that could disrupt the signal between the mouse/keyboard and their dongles.
  []Power Settings:
  • Adjust power settings to prevent USB ports from powering down to conserve energy.
  []Driver Issues:
  • Update the drivers for the wireless dongles and external peripherals.

    General Troubleshooting Tips:​

  []Restart Devices:
  • Restart your laptop and the external devices to reset configurations.
• Testing on Another System:
  • Test the keyboard and mouse on a different system to see if the issues persist, to determine if the problem lies with the laptop or the devices. If these steps do not resolve the issues, consider reaching out to the manufacturer's technical support for further assistance or consulting a professional for a thorough diagnosis of the laptop's hardware components and configurations.