Live Mail 2011 Problem

Discussion in 'Windows 7 Software' started by TigerJon73, Nov 14, 2010.

  1. TigerJon73

    TigerJon73 New Member

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    Hello,

    I have set up my wife's email account (TWC Roadrunner address) with Live Mail on our new Win 7 32-bit machine. It is receiving mail fine, but will not send. The attempted sent messages do not appear in the sent or outbox folders, but when I close the program I am asked if I want to send the unsent items. When I click on yes I get the following error message.

    An unknown error has occurred.

    Server: 'smtp-server.kc.rr.com'
    Windows Live Mail Error ID: 0x80070057
    Protocol: SMTP
    Port: 25
    Secure(SSL): No

    Any advice on what I have done wrong based on this message? Thank you for any help.

    Jon
     
  2. Mitchell_A

    Mitchell_A Excellent Member

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    Hey Jon,

    I did a little searching around on the internet and it would appear that error 0x80070057 is caused by an incorrect mail server.. Is it possible a different server is used for sending than receiving?
     
  3. teekgeek212

    teekgeek212 New Member

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    Hey Jon,
    Along with the informatin michell_A gave you I reccamd when you create a new accont with windows life mall 2011.
    that you have it configer the setup admidical. It will be an opation on one of your screens. Just don't check configer manally. I fould that I run into less issues that way.
    Hope this helps have a nice day
    teekgeek212
     
  4. cybercore

    cybercore New Member

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    1. Login to you hotmail account, using a browser, and open profile > security settings. Ensure there SSTP only is NOT checked.

    2. What is you Antivirus/Firewall, see the settings if anything is blocking port 25.

    3. You may want to submit your question there: Mail Threads
     
  5. davehc

    davehc Microsoft MVP
    Premium Supporter Microsoft MVP

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    Have a look at the customisable options in your Antivirus program. Disable the option to scan outgoing mail.
     
  6. BryanNL

    BryanNL New Member

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    Hey Jon,

    Try these

    incoming mail: pop-server.roadrunner.com
    outgoing mail: smtp-server.roadrunner.com
     
  7. teekgeek212

    teekgeek212 New Member

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    Hi Jon,

    I little surching the internet and I found a microsoft support ardical with instruations on how to fix it. Along with a truble stoting steps that may help you out. Try this link:
    Server Error 0x80070057: Unable to Send Email
    Also, I think I found a part that explains what you have been trying to figer out
    "
    It is possible that an e-mail is stuck in the Outbox folder. In order to resolve this issue, please check your Outbox folder and delete all of its contents before sending a new e-mail.
    You might also encounter this issue when your version of Windows Live Mail is outdated. Please verify if you are using the latest version by downloading and installing the latest version from Windows Live Essentials 2011 - Download free Microsoft programs
    If the issue is not resolved, please check if you correctly configured your account with your Windows Live Mail. The link below contains detailed steps on how to reconfigure an account:" 1. See if you have Out box visable 2. check all messages and delate them 3. send a test message. 4. don't work, update verson 5. don't work refer to first link.

    Let me know if anything is link helps.

    Have a great day,
    teekgeek212
     

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