Logoff option

#1
I installed win7 32 bit.

when i use the logoff button, the system hangs and i have a black screen. i have to press the power button and hold to force it off and then turn it on again.

can anybody help please?
 


patcooke

Microsoft MVP
Staff member
Microsoft MVP
#2
This was a known problem with Windows 7 but was fixed in Service Pack 1. Can you first check to see if you have Service Pack 1 installed?
 


#3
yes its SP1.

This was a known problem with Windows 7 but was fixed in Service Pack 1. Can you first check to see if you have Service Pack 1 installed?
 


patcooke

Microsoft MVP
Staff member
Microsoft MVP
#4
It could be caused by a recent hardware/software change and you should consider that possibility first. If yu have made no such changes then try using the clean boot procedure to try and identify the cause - it's a process of elimination to help try and identify what service or driver might be causing the problem. It is a slow process which you need to work through carefully but should help you home in on the cause:

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
 


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