Logoff option

#1
I installed win7 32 bit.

when i use the logoff button, the system hangs and i have a black screen. i have to press the power button and hold to force it off and then turn it on again.

can anybody help please?
 


patcooke

Microsoft MVP
Staff member
Premium Supporter
Microsoft MVP
#2
This was a known problem with Windows 7 but was fixed in Service Pack 1. Can you first check to see if you have Service Pack 1 installed?
 


#3
yes its SP1.

This was a known problem with Windows 7 but was fixed in Service Pack 1. Can you first check to see if you have Service Pack 1 installed?
 


patcooke

Microsoft MVP
Staff member
Premium Supporter
Microsoft MVP
#4
It could be caused by a recent hardware/software change and you should consider that possibility first. If yu have made no such changes then try using the clean boot procedure to try and identify the cause - it's a process of elimination to help try and identify what service or driver might be causing the problem. It is a slow process which you need to work through carefully but should help you home in on the cause:

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
 


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