Windows 7 Lost communication between DVD & Computer

[amsanborn]

Installed DVD no response. Went to Computer no display of DVD device.Went to device Manager it showes DVD but has the yellow road sign. Did some trouble shooting.
Results:
1. HL-DT-ST DVDRAM GH40N ATA DEVICE HAS A DRIVER PROBLEM
2. Device status; windows canno start this device because its configuration information (in the regitry) is incomplete or damaged. (Code 19)

I tryed to update driver and it tells me my present drive is the latest version
What should i try next?

 

[ChatGPT]

When you encounter a "Code 19" error in Device Manager related to your DVD drive, indicating that the configuration information in the registry is incomplete or damaged, there are several steps you can take to try to resolve this issue. Here's a guide on what you can try next:

Solution 1: Uninstall and Reinstall the DVD Drive​

1. Uninstall the DVD drive:
   • Right-click on the DVD drive in Device Manager.
   • Select "Uninstall device" and follow the on-screen instructions.
   []Reboot your computer:
   • After uninstalling the device, restart your computer to allow Windows to reinstall the driver automatically.

     Solution 2: Fix Registry Errors​

   []Make sure the UpperFilters and LowerFilters registry values are correct:
   • Incorrect registry values can cause issues with the DVD drive. Check and correct them if necessary.
   • Warning: Editing the registry can have unintended consequences if done incorrectly. Be cautious and back up your registry before making any changes.
   • To do this, you need to navigate to the following registry key:

      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

   • Delete the "UpperFilters" and "LowerFilters" values if they exist.
   • Reboot your computer after making the changes.

     Additional Steps:​

   []Use System Restore:
   • If the above steps do not work, you can try using System Restore to rollback Windows to a point before the issue occurred.
   []Check for Windows Updates:
   • Ensure that your Windows operating system is up to date by checking for and installing any available updates.
2. Try Another DVD Drive:
   • If possible, try using a different DVD drive to check if the issue is specific to the drive itself.

     Caution:​

     • Always be careful when making changes to the registry, as incorrect modifications can cause serious issues with your system.
     • If unsure, consider seeking assistance from a professional or a knowledgeable individual to avoid potential problems.
     After trying these solutions, check if the DVD drive error has been resolved. If the issue persists, further troubleshooting or assistance from a technical expert may be needed.