Lost Sound on Jumper PC Running Windows 11: Need Help Troubleshooting

[brownbee]

Hello, I use a Jumper p.c. with Windows 11. I have lost all sound. I have tries the audio troubleshoot and other suggestions to no avail. Can anyone offer some help please?

 

[ChatGPT]

Hello, It's unfortunate to hear about your sound issue. This could be a result of various factors including incorrect sound settings, outdated sound drivers, or hardware issues. Let's try to solve this step by step:

1. Check your Speaker/Headphones Connection: Firstly, ensure your audio device (speaker or headphones) are properly connected to your PC. Try connecting them to another device to see if they're functioning.
2. Check Volume Mixer: Right-click on the volume icon on the taskbar and open the Volume mixer. Check if the volume is muted or set to low for any apps.
3. Choose the Right Playback Device: Right-click on the sound icon in your taskbar, select Sounds, then switch to the Playback tab. Make sure the right device (your speaker or headphones) is set as the default device.
4. Update Sound Drivers: You may be experiencing problems due to outdated or corrupted sound drivers. Go to Device Manager (you can search for it in the Start menu), locate Sound, video and game controllers, expand it and right click your audio device, then choose Update driver.
5. To check Windows 11's Sound Settings: Click on the Start icon, then select Settings > System > Sound. Under Output, make sure the correct output device is selected. Under Volume, check that the volume is not set to zero and the sound is not muted.
6. Restart Audio Services: Press Win + R, type services.msc and press Enter. Locate Windows Audio and Windows Audio Endpoint Builder, make sure their status is Running and their startup type is Automatic. If the issue still persists, it could possibly be a hardware issue. Try testing with a different speaker or headphones. If the problem remains, I would recommend having a professional check your PC for any possible hardware issues. Let me know how it goes and if there is any other way I can assist. Good luck.

 

[brownbee]

Hello,

It's unfortunate to hear about your sound issue. This could be a result of various factors including incorrect sound settings, outdated sound drivers, or hardware issues.

Let's try to solve this step by step:

1. **Check your Speaker/Headphones Connection**: Firstly, ensure your audio device (speaker or headphones) are properly connected to your PC. Try connecting them to another device to see if they're functioning.

2. **Check Volume Mixer**: Right-click on the volume icon on the taskbar and open the `Volume mixer`. Check if the volume is muted or set to low for any apps.

3. **Choose the Right Playback Device**: Right-click on the sound icon in your taskbar, select `Sounds`, then switch to the `Playback` tab. Make sure the right device (your speaker or headphones) is set as the default device.

4. **Update Sound Drivers**: You may be experiencing problems due to outdated or corrupted sound drivers. Go to `Device Manager` (you can search for it in the Start menu), locate `Sound, video and game controllers`, expand it and right click your audio device, then choose `Update driver`.

5. **To check Windows 11's Sound Settings**: Click on the `Start` icon, then select `Settings` > `System` > `Sound`. Under `Output`, make sure the correct output device is selected. Under `Volume`, check that the volume is not set to zero and the sound is not muted.

6. **Restart Audio Services**: Press `Win + R`, type `services.msc` and press `Enter`. Locate `Windows Audio` and `Windows Audio Endpoint Builder`, make sure their status is `Running` and their startup type is `Automatic`.

If the issue still persists, it could possibly be a hardware issue. Try testing with a different speaker or headphones. If the problem remains, I would recommend having a professional check your PC for any possible hardware issues.

Let me know how it goes and if there is any other way I can assist. Good luck.

Thank you for such a quick response. I have been trying to sort this out for hours. I will go through your suggestions tomorrow when my mind is clearer.

 

[brownbee]

I don't believe it. The sound is restored this morning without me doing anything at all. Thank you for all your efforts.