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- Mar 14, 2023
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Rescanning disks won’t fix this one — File History has gotten “stuck” on that target and is reporting “doesn’t recognize this drive / unknown error” (your screenshot).
Do this GUI-only reset in this exact order:
If you get stuck at any step, tell me exactly what happens at step 5 (does Q: appear in the drive list? does it error immediately after “Run now”?).
Do this GUI-only reset in this exact order:
1) Turn File History OFF
Control Panel → System and Security → File History → click Turn off (bottom right).2) Unplug the Samsung T7, wait 10 seconds, plug it back in
(Use your C‑to‑C cable.)3) Delete the File History folder on Q: (if it exists)
- File Explorer → This PC → open Q:
- If you see a folder named FileHistory, delete it.
- If you don’t see it:
- File Explorer → View → Show → turn on Hidden items
- Look again for FileHistory and delete it if present.
4) Reset File History’s local configuration (this is the key step)
- File Explorer
- Click in the address bar and paste this (then press Enter):
C:\Users\%USERNAME%\AppData\Local\Microsoft\Windows\FileHistory - Delete the folder named Configuration (or if you prefer, delete the whole FileHistory folder here).
- This only resets File History settings on the PC. It does not touch your personal files.
5) Set File History up again
Control Panel → File History → Select drive (or “Select another drive”) → choose your Q: volume (by label if possible) → OK → Turn on → Run now.One important note
While File History is ON, Windows often refuses to “Safely remove” the drive because File History keeps it in use. That’s normal. If you need to unplug the SSD, turn File History off first, then eject.If you get stuck at any step, tell me exactly what happens at step 5 (does Q: appear in the drive list? does it error immediately after “Run now”?).