MS Help Desk fewer Calls then Expected !!!

[whoosh]

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The success of Windows 7 can be measured by sales of Windows 7, or by new PC sales with Windows 7 installed, or the number of companies that are offering upgrade of their software to the Windows 7 environment; all positive signs. But there is another measure. The number of help desk calls received by Microsoft for support or assistance in solving Windows 7 problems. That number is a lot lower than what Microsoft expected. This is a sure sign that the product is performing a lot better than predecessors.
According to Link Removed due to 404 Error, vice president of customer support for Microsoft, “Overall we are finding our call center volume is down significantly more than we expected.â€Â￾

 

[adduncan]

Anything to do with the fact you get easier to understand and faster support if you post on forums like this, should you come across a problem ?