My wife just got a very nasty virus on her Windows 7 Home 64-bit system.
She received an Email that said FedX had tried to deliver a package but was unable to complete the delivery. Instructions said to open a .zip file and print out a form and take the form to the nearest FedX office to get her package. When she tried to un-zip the file, the computer gave a message that she had 38 trojans and some number of virus'. A program named "System Progressive Protection" then pops up asking her to scan the computer.
BUT, the worst effect is that NO program will run. When she tries to run anything, a window pops up that says unable to run because it is infected with a virus. So, she can't use Security Essentials to scan for a virus, or any other utility or any other program.
Any ideas? All I can think of is to try to restore a backup from a recovery cd. The backup is on an HD that was not powered on at the time of the infection.
Thanks, Jim