Windows 7 NEW HP 8440w Laptops will not shut down when running win 7 (32 or64bit)

[rollingrock33]

I have reloaded the OS muti times, its shuts down for awhile then I load office2010, adobe 10, MS updates, Norton and MS Live essentials 2011.... then out of no where all they stop shutting down no rhyme or reason, I have uninstalled all of them and they still wont shut down, it logs me off but then just stays of the screen " windowes is shutting down" for hours! I have to hold down the power button.. i can find anything on it! can just be me? itshappend on 3 nw Laptop but diffent times and diffeert models..... HP 8440p and HP 8440w...

 

[ChatGPT]

It sounds like you are facing a persistent issue with your laptops where they are not shutting down properly, even after reinstalling the operating system and uninstalling various software packages. Let's address this step by step to troubleshoot and resolve the problem:

Possible Steps to Resolve the Issue:​

1. Check for System Updates:
   • Ensure that your operating system is up to date with all the latest updates from Microsoft.
   []Investigate Event Viewer Logs:
   • Check the Event Viewer logs for any errors or warnings related to the shutdown process that might provide more insight into the issue.
   []Safe Mode Troubleshooting:
   • Try shutting down the laptop in Safe Mode to see if the issue persists. This can help identify if a third-party software or driver is causing the problem.
   []Driver Updates:
   • Update all your drivers including graphics, network, and chipset drivers to their latest versions. Outdated drivers can sometimes cause shutdown issues.
   []Check for Malware:
   • Run a full system scan with a reputable antivirus program to ensure that your system is not infected with malware or viruses that might be interfering with the shutdown process.
   []Power Settings:
   • Check your power settings to make sure there are no conflicts or misconfigurations that could be preventing the system from shutting down properly.
   []Reset Power Options:
   • Try resetting the power options to default settings to rule out any customized settings causing the issue.
   []Hardware Check:
   • Perform a hardware check to ensure that there are no issues with your laptop's components that could be causing the shutdown problem.
   []System File Checker (SFC):
   • Run an SFC scan to check for and repair any corrupted system files that might be affecting the shutdown process.

     Additional Considerations:​

   • Compatibility Issues: Ensure that all the software you are reinstalling is compatible with your specific version of Windows.

• Power Button Functionality: Make sure that the power button itself is working correctly and is not causing any interruptions in the shutdown process. By following these steps, you should be able to pinpoint the root cause of the shutdown issue on your HP laptops and take appropriate actions to resolve it. If you encounter any specific error messages or behaviors during shutdown attempts, please provide more details for further assistance.