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Windows 7 Outlook 2010 Crashes during reply/fwd


New Member
Jun 19, 2013
I am having an issue with Outlook 2010 crashes. I have a user that attempts to reply/forward a message and it immediately crashes and restarts. Windows 7 32-bit with Office 2010. I have disabled all of the add-ins, with no luck.

Now, when I start outlook in safe mode this does not happen. This is only happening on two messages in the users inbox. I can forward and reply every other message in the inbox. I copied the text of the message and created a new message, when the text is immediately pasted into the new message outlook crashes. I am in the process of downloading SP1 for office 2010, but my next step after that is downgrading to Outlook 2007.

User is connected to an Exchange server too...

Any ideas would greatly be appreciated.
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