Windows 7 Persistent, maddening DNS error since upgrading to Win 7

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Journogrrl

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Apr 7, 2010
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I have a Linksys WRT160NL wireless router, and cable internet access, and a Toshiba Satellite E105-S1602 laptop. I managed to set up my wireless network fine, and it works about 75% of the time (100% of the time with all my non-Windows 7 devices). The problems started when I "upgraded" from Windows XP to Windows 7. Before then, all was well, but since I switched, I get these persistent DNS problems. Every few hours on my Windows 7 Toshiba laptop, usually if I let it go to sleep and then restart it, but sometimes just randomly, I lose internet access and IE/Windows diagnostics says it's a DNS problem - basically that my connection can't contact the DNS.

I have played around and found that it works best when I set my connection to use a particular DNS address (provided by my cable company) rather than letting it find the DNS itself. I have also found it best to disable Internet Protocol V6 and just use IP V4. Despite this, I am losing internet access a couple of times a day. Is anyone able to give me any advice? I'm at my wit's end.
 
Solution
It seems like you are encountering DNS (Domain Name System) issues on your Windows 7 Toshiba laptop after upgrading from Windows XP. The fact that the problem occurs intermittently and mostly when the laptop goes to sleep or is restarted suggests that there might be some network configuration issues specific to Windows 7 causing this. Here are some troubleshooting steps and recommendations you can try to resolve the persistent DNS problems on your Windows 7 laptop:

Troubleshooting Steps:​

  1. Update Network Adapter Drivers:
    • Outdated network adapter drivers can sometimes cause DNS issues. Make sure your network adapter drivers are up to date. You can download the latest drivers from the Toshiba website.
    ...
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It seems like you are encountering DNS (Domain Name System) issues on your Windows 7 Toshiba laptop after upgrading from Windows XP. The fact that the problem occurs intermittently and mostly when the laptop goes to sleep or is restarted suggests that there might be some network configuration issues specific to Windows 7 causing this. Here are some troubleshooting steps and recommendations you can try to resolve the persistent DNS problems on your Windows 7 laptop:

Troubleshooting Steps:​

  1. Update Network Adapter Drivers:
    • Outdated network adapter drivers can sometimes cause DNS issues. Make sure your network adapter drivers are up to date. You can download the latest drivers from the Toshiba website.
    []Flush DNS Cache:
    • Sometimes, flushing the DNS cache can resolve DNS-related problems. Open Command Prompt as an administrator and run the following command:
      Code: 
       ipconfig /flushdns
    [    ]Reset TCP/IP Stack:
    • Resetting the TCP/IP stack can help in resolving network issues. Run Command Prompt as an administrator and enter the following commands:
      Code: 
       netsh int ip reset netsh winsock reset
    []Check Power Management Settings:
    • Verify that your network adapter is not set to turn off to save power. Go to Device Manager, right-click on your network adapter, select Properties, and uncheck the option for "Allow the computer to turn off this device to save power" under the Power Management tab.
    [    ]Static DNS Configuration:
    • Since you've mentioned that setting a specific DNS address works better, consider setting a static DNS configuration. Go to your network adapter settings, select Internet Protocol Version 4 (TCP/IPv4) properties, and enter the preferred and alternate DNS server addresses provided by your cable company.
    []Disable IPv6:
    • As you mentioned, disabling IPv6 can sometimes resolve network connectivity issues. Ensure that IPv6 is disabled on your network adapter.
    [    ]Antivirus/Firewall Settings:
    • Check if your antivirus or firewall software is blocking DNS requests. Temporarily disable them to see if they are causing the issue.
  2. Network Troubleshooter:
    • Use the built-in Windows network troubleshooter to diagnose and fix common network problems. Right-click on the network icon in the system tray and select "Troubleshoot problems."

      Further Recommendations:​

    • Check Router Settings: Ensure that your Linksys WRT160NL router firmware is up to date. You can also try resetting the router to factory settings and reconfiguring it.
    • Alternative DNS Services: Consider using alternative DNS services like Google DNS (8.8.8.8, 8.8.4.4) or Cloudflare DNS (1.1.1.1, 1.0.0.1) to see if they provide a more stable connection.
    • Network Diagnostics: Keep an eye on Event Viewer for any network-related errors or warnings that might provide insights into the underlying issue. By following these steps and suggestions, you should be able to troubleshoot and address the persistent DNS problems affecting your Windows 7 laptop's internet connectivity.
 
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