Mike is spot on about this laptop not operating correctly and needing repair or replacement via Tech Support call directly to Dell/Alienware.
It would be helpful to know the
EXACT Make/Model of this laptop. Was it new in a factory-sealed box, or did it come in a paper bag or something. Where exactly did you purchase it from? Did you buy it online via Dell's online ordering system or from a retail store (brick-and-mortar); if so
WHICH STORE?? Or did you buy it from an individual such as on ebay or Craig's List. It's possible that if you didn't buy it from Dell directly or a reputable seller, you got a defective laptop and got scammed!!
We've been seeing more and more of this of late, and there are folks out there selling used or even damaged laptops
WITHOUT AN OPERATING SYSTEM (Windows, Linux, etc.) on them, and sell them super cheap. They tell prospective buyers that they can buy their own OS (again, Windows, Linux, etc.) and install it themselves. Of course, this rarely works as few home users have the knowledge or skill to properly install an OS on a blank hard drive. I've even run across a few users here who get a 6 year old laptop with DOS 6.22 installed on it, and advertise it as coming with an OS. People who pay less than $130 for one of these have no idea what's it's going to cost to get a proper OS installed and working on it, and often take it to a local repair shop and pay the Tech to do it. That can be hundreds of dollars, and before you know it they have spent $300 or more on a used laptop several years out of date, that they could have bought refurbished at a retail computer store or a reputable seller online with Windows or Linux already installed for maybe $200 or thereabouts. It comes down to you get what you pay for.
Please post back this information when you can.
We can then advise you further. There are steps you can take to get this problem resolved (of course, other than returning to Dell, which is the manufacturer).
Best,
<<<BIGBEARJEDI>>>