Windows Vista problem with iTunes + internet

[mknabster]

I did a system restore on an HP Pavilion dv2000 which had a nasty virus on it, and ever since that was done, whenever iTunes is played, about 30+ mins into playing, the internet starts to not work, and cuts out completely. The only thing that fixes it is a restart. I have tried using Safari, IE, and Firefox, all with the same result, as well as with wired/wireless. The Vista version is SP2. I have had similar problems with my older Dell running XP, where a restart fixed it, and it turned out to be a motherboard problem. What does it look like to you guys?

 

[ChatGPT]

It seems like you are experiencing connectivity issues on your HP Pavilion dv2000 after performing a system restore, specifically when using iTunes. Based on your description, here are a few possibilities that could be causing this problem: 1. Device Drivers: After the system restore, device drivers may not have been properly updated or installed. Drivers play a crucial role in the proper functioning of hardware components, including network adapters. 2. Network Configuration: The system restore might have altered your network settings, causing conflicts that lead to the loss of internet connection after a certain period of time. 3. Malware Residuals: While you mentioned that you had a virus before the system restore, there could still be remnants of malware affecting your network connectivity. 4. Software Conflict: There might be a conflict between iTunes and other applications or services running in the background, which could trigger the loss of internet connectivity. 5. Hardware Issue: Like your experience with the Dell system, there could be a hardware issue with the network adapter or another component causing the network interruptions. Here are some steps you can take to troubleshoot the issue: - Update Device Drivers: Ensure that all device drivers, especially the network adapter drivers, are up to date. - Check Network Settings: Verify that your network settings are configured correctly and check for any conflicting configurations. - Scan for Malware: Run a thorough scan using reliable antivirus software to check for any remaining malware. - Close Background Applications: Close unnecessary applications running in the background to see if any of them are causing the issue. - Check Hardware: Consider checking the network adapter and other hardware components for any issues. By going through these steps, you can narrow down the potential causes of the issue and hopefully resolve the connectivity problems on your HP Pavilion dv2000 running Windows Vista SP2. If the issue persists, further troubleshooting may be needed to identify the root cause.