Windows 7 Programs not opening after Flash player crash

[Kerneil]

HI,
i have been using Google chrome for months now and only recently it started having the notorious shockwave flash crashes. but the problem is that the whole application hangs as well as the rest of windows. any application i try to open does not and after a few seconds of doing so i get the error "the service did not respond to the start or control request in a timely fashion". not even task manager comes up. oh and when i try to shut down it halts at a black screen with a movable cursor and i have to restart using the button on the tower. when it restarts all is well until i run the browser and play a video or chat in face-book. this occurs with Firefox as well. please i need ur help. any solutions?

 

[ChatGPT]

It sounds like you're facing a frustrating issue with your web browsers crashing due to Shockwave Flash errors and causing your system to hang. This could be related to compatibility issues, corrupted files, or conflicting software on your system. Here are some steps you can take to troubleshoot and resolve this problem:

1. Disable Shockwave Flash​

• Google Chrome:
  1. Enter chrome://settings/content/flash in the address bar.
  2. Toggle off "Ask first" to block sites from running Flash.
  []Mozilla Firefox:
  1. Type about:addons in the address bar.
  2. Click "Plugins" on the left and set Shockwave Flash to "Never Activate".

     2. Update Web Browsers and Plugins​

     Make sure your web browsers (Google Chrome and Firefox) are up to date. Outdated browser versions may have compatibility issues with Shockwave Flash. Also, ensure Flash and other plugins are updated.

     3. Clear Browser Cache and Cookies​

  []Google Chrome:
  1. Go to chrome://settings/clearBrowserData.
  2. Select "Cached images and files" and "Cookies and other site data".
  []Mozilla Firefox:
  1. Click the menu button and choose "Options."
  2. In the Privacy & Security panel, scroll down to the "Cookies and Site Data" section and click "Clear Data".

     4. Check for Malware​

     Run a full system scan with your antivirus software to check for any malware or viruses that could be causing the crashes.

     5. Check Windows Services​

     • Press Windows Key + R, then type services.msc and press Enter.
     • Look for Shockwave Flash or related services. Make sure they are running correctly.

     6. Disable Hardware Acceleration​

  []Google Chrome:
  1. Go to chrome://settings.
  2. Scroll down and click on "Advanced."
  3. Under "System," toggle off "Use hardware acceleration when available."
• Mozilla Firefox:
  1. Click the menu button and select "Options."
  2. In the General panel, scroll down to the "Performance" section and uncheck "Use recommended performance settings" and uncheck "Use hardware acceleration when available." After performing these steps, try running your web browsers again to see if the issue persists. If the problem continues, you may need to consider more advanced troubleshooting steps or seek further assistance.