recurring problem - please help

aboona777

Well-Known Member
#1
hi,
i have been having BSOD recently. It started about 1-2 weeks after i updated the driver for the NVIDIA graphic card, and installed FIFA 13. Thats the latest major installation i can think of. I started getting crashes and blue screens, when watching a video, online or on VLC, and while playing FIFA. A couple of times i found that it crashed while not attended.
Anyways, i formatted C: and re-installed Windows (Enterprise x64), updated to SP1 and other Windows updates, then re-installed FIFA (thought a clean installation would rule out any software issues).
That was yesterday.
Today, i got two blue screen crashes while playing FIFA!!
I was hoping if anyone can see if the dump files say what the problem was!
Attached is, W7F grabs, CPU-Z, Rammon.

i really appreciate the help
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#2
Only 99 updates since SP1 - most systems have 130 to 140. Please visit Windows Update and get all available updates.

HotSpot Shield has recently been seen to cause BSOD's. Please uninstall it to check and see if that stops the BSOD's.
hssdrv6.sys Mon May 14 19:06:22 2012 (4FB18FEE)
Hotspot Shield Routing Driver [br] Possible BSOD cause seen in mid-2012
http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys

taphss.sys Tue Sep 15 15:58:23 2009 (4AAFF1DF)
Anchorfree HSS Adapter [br] Possible BSOD cause seen in mid-2012
http://www.carrona.org/drivers/driver.php?id=taphss.sys


Your Asus ATK0110 ACPI Utility driver dates from 2005 and is a known cause of BSOD's on Win7 systems. Please update it from the Asus website
ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys

Your USB 3.0 controller dates from 2010. These drivers have been known to cause BSOD's on some systems. Please update to a newer version.
nusb3hub.sys Thu Apr 22 21:34:35 2010 (4BD0F92B)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues)
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

nusb3xhc.sys Thu Apr 22 21:34:36 2010 (4BD0F92C)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues)
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

Western Digital software that dates from 2008 is known to cause BSOD's on some Win7 systems also. Please un-install it.
wdcsam64.sys Wed Apr 16 04:39:08 2008 (4805BB2C)
Western Digital SCSI Arcitecture Model (SAM) WDM driver[br]2008 driver version has known BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Oct 26 23:51:51.408 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102612-42276-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:23:05.470[/B]
BugCheck Code: [B]BugCheck 7F, {8, 80050033, 6f8, fffff80002cae640}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )[/B]
BugCheck Info: [B]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/B]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000006f8
Arg4: fffff80002cae640
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x7f_8_nt!KiDoubleFaultAbort+b2[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: [B]3070[/B]
  BIOS Version                  1301   
  BIOS Release Date             03/17/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct 26 22:52:59.686 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102612-42432-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 21:24:57.654[/B]
BugCheck Code: [B]BugCheck 50, {fffffffffffffff9, 0, fffff80002cea3af, 0}[/B]
Probably caused by :[B]memory_corruption[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffffffffffffff9, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002cea3af, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]fifa13.exe[/B]
FAILURE_BUCKET_ID: [B]X64_MEMORY_CORRUPTION_ONE_BIT[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: [B]3070[/B]
  BIOS Version                  0901   
  BIOS Release Date             07/16/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Oct 26 23:51:51.408 2012 (UTC - 4:00)**************************
[COLOR=RED][B]ASACPI.sys                  Sun Mar 27 22:30:36 2005 (42476C4C)[/B][/COLOR]
[COLOR=RED][B]wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]taphss.sys                  Tue Sep 15 15:58:23 2009 (4AAFF1DF)[/B][/COLOR]
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
[COLOR=RED][B]nusb3hub.sys                Thu Apr 22 21:34:35 2010 (4BD0F92B)[/B][/COLOR]
[COLOR=RED][B]nusb3xhc.sys                Thu Apr 22 21:34:36 2010 (4BD0F92C)[/B][/COLOR]
e1y62x64.sys                Tue Jul 26 13:53:21 2011 (4E2EFF11)
[COLOR=RED][B]hssdrv6.sys                 Mon May 14 19:06:22 2012 (4FB18FEE)[/B][/COLOR]
MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
[/font]
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=taphss.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=e1y62x64.sys
http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


aboona777

Well-Known Member
#3
Western Digital software that dates from 2008 is known to cause BSOD's on some Win7 systems also. Please un-install it.
wdcsam64.sys Wed Apr 16 04:39:08 2008 (4805BB2C)
Western Digital SCSI Arcitecture Model (SAM) WDM driver[br]2008 driver version has known BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
Hi again,
i appreciate the help you provided, but i still have a blue screen problem.
Here is what i tried:
- I updated the drivers you mentioned, except for the Western Digital driver which after all the updates remained un-affected.
- I removed one RAM chip, so the PC ran on only 2 chips (4 GB). Ran memtest+, and no problems were found even after 10 passes or so (left it running for over 10 hours). Just wanted to make sure there was no hardware problem involved.
- I even tried overclocking the hardware from the BIOS.
I still ended up with a blue screen after each change.

Now, I formatted, and installed Win 8 x64 Enterprise.
Installed FIFA 13, and got my first blue screen on WIN 8 while playing!!!!

I figured a brand new OS would solve the problem!

Anyways,
am attaching the logs and stuff, and was wondering if the dump files could tell you anything about what might be problem this time?

could it be a hardware problem?

Thanx so much,.. u r the best
 


Attachments

aboona777

Well-Known Member
#4
Update:
I ran OCCT, to check the graphic card for errors, for an hour and no errors were found.
the last 3 blue screens were caused by drivers:
dxgkrnl.sys
dxgmms1.sys
ntoskrnl.exe

the first 2, as i understand, refer to DirectX, which is fully updated, and the last one may refer to memory.

any idea of what i might be dealing with here?

thanks in advance
 


usasma

Fantastic Member
Microsoft Community Contributor
#5
I'm going to suggest that you post over in the Hardware forums for more expert assistance: Windows 7 Graphics
 


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