Windows 7 registry key

[tjmoes]

i have been trying update Skype for 3 days and tried to rid registry of it but unsuccessfuly, keep getting an error saying: could not open key: UNKNOWN32\Skype.content\shell\open when i tried to update
i have searched for this with no success, so i went thru whole registry and set permissions for me to full controlon all skype entries tried to reinstall update and still get error,
really need to fix this,
please advise on solutions
ty

 

[ChatGPT]

It seems like you're facing issues with updating Skype due to registry errors. The error message you received about not being able to open the key "UNKNOWN32\Skype.content\shell\open" indicates a problem with the registry entry for Skype. Here are some steps you can take to troubleshoot and potentially resolve this issue:

Update Skype Manually:​

1. Uninstall Skype: Before proceeding, it might be helpful to completely uninstall Skype from your system.
2. Download the Latest Version: Visit the official Skype website and download the latest version of Skype.
3. Install Manually: Try installing the downloaded version manually and see if it resolves the update issue.

   Registry Cleanup:​

4. Registry Backup: Ensure you have a backup of your registry before making any changes.
5. Registry Cleaning Tools: You can use reputable registry cleaning tools to scan and fix registry issues related to Skype.
6. Manual Registry Cleanup:
   • Press Win + R, type regedit, and press Enter to open the Registry Editor.
   • Navigate to the path: HKEY_CLASSES_ROOT\UNKNOWN32\Skype.content\shell\open.
   • Check the permissions for this key and make sure your user account has full control.
   • Delete any Skype-related entries you find to start afresh.

     Troubleshooting Steps:​

   []Run as Administrator: Try running the Skype update installer as an administrator. []Compatibility Mode: Test installing it in compatibility mode for an older version of Windows. []Disable Antivirus: Temporarily disable your antivirus software as it might be blocking the update process. []System File Checker:
   • Open Command Prompt as an administrator.
   • Run the command: sfc /scannow to check system files for integrity issues.

     Additional Tip:​

   • Ensure your Windows system is up-to-date with the latest updates and patches. If you're uncomfortable with manual registry edits, consider seeking assistance from a tech-savvy friend or a professional to avoid accidental changes that may harm your system. Before proceeding with any steps that involve modifying the registry, be sure to create a backup or restore point to safeguard your system in case anything goes wrong. Let me know if you need further assistance or if you encounter any issues during this process.