Resolving the DEVICE_REFERENCE_COUNT_NOT_ZERO BSoD Error on Windows

The DEVICE_REFERENCE_COUNT_NOT_ZERO error is a Blue Screen of Death (BSoD) issue that can disrupt your Windows experience, typically stemming from driver malfunctions. This error presents itself as a system crash, often displaying a code value of 0x00000036. Fortunately, there are multiple ways to address this problem effectively. In this article, we will look into the reasons behind the error, how to troubleshoot it, and offer solutions to help restore your system.

Understanding the DEVICE_REFERENCE_COUNT_NOT_ZERO Error​

This particular error is less common than others but can be particularly disruptive. Essentially, it occurs when a device driver attempts to delete a device object that is still in use. This may happen due to various factors, such as a failed driver update, recent changes to system settings, or the installation of new hardware or software. In effect, the driver is improperly managing the reference count of a device, hence the name.

Why is This Important?​

For Windows users, encountering a BSoD error can be alarming. These errors often indicate severe problems that need immediate attention. Understanding why this error appears helps in preventive measures and aids in resolving it quickly.

How to Fix the DEVICE_REFERENCE_COUNT_NOT_ZERO Error​

If you're facing the DEVICE_REFERENCE_COUNT_NOT_ZERO error, here are several good troubleshooting steps to follow:

1. Restore Your System to a Previous State​

Restoring your system to an earlier state can undo recent changes that may have led to this error.

• Click the Start button, type System Restore, and select Create a restore point.
• Follow the prompts to select a restore point that predates the error.
• Click Next, then Finish to proceed. Your system will restart and begin the restoration process. Note: This method is particularly effective if the error is related to recent installations or updates.

  2. Use Safe Mode​

  Booting your system in Safe Mode helps you operate Windows with minimal drivers and programs, isolating potential issues.
• Reboot your computer and repeatedly press F8 before the Windows logo appears.
• Select Safe Mode from the available options.
• Once in Safe Mode, navigate to Control Panel > Programs and Features. Uninstall any applications or drivers installed recently. Restart your computer after making changes to check if the error persists.

  3. Update Drivers via Device Manager​

  Keeping your drivers up-to-date can prevent malfunctions and enhance performance.
• Right-click the Start button and select Device Manager.
• Expand the category of the device requiring an update (e.g., Network adapters).
• Right-click on the device with any warning signs (like a yellow exclamation mark) and select Update driver.
• Choose Search automatically for updated driver software. If a new driver is found, follow the on-screen instructions to install it. Tip: Regularly check for updates, as outdated drivers can lead to various system errors.

  4. Use a Third-Party Driver Update Tool​

  For those who prefer a more automated and straightforward approach, employing a third-party tool like PC HelpSoft Driver Updater can save time.
  1. Download and install the software.
  2. Run a scan to identify outdated or missing drivers.
  3. Follow the prompts to update any drivers as necessary. Benefits of using a driver updater:
  []Saves time by automating the update process. []Reduces risk through the identification of incorrect driver installations.

  5. Check for Incomplete Installations or Applications​

  Often, an incomplete installation of a program may cause conflicts that lead to the BSoD. []Think back on any recent installs before the issue started. []Go to Control Panel > Programs and Features. []Uninstall any software that may be contributing to the error. []If necessary, reinstall the software ensuring it completes correctly.

  A Closer Look at Preventive Measures​

  To mitigate future occurrences of the DEVICE_REFERENCE_COUNT_NOT_ZERO error, consider the following practices: []Regularly Update Your Drivers: Make it a habit to check for updates for your drivers, especially after major Windows updates. []Monitor Software Installations: Be cautious when installing new applications, especially those that impact system files or drivers.
• Utilize System Restore Points: Regularly create restore points before installing new software or updates. This simple step can facilitate easy recovery in case of issues.

  Conclusion​

  Dealing with BSoD errors can be a daunting experience for most Windows users. However, the DEVICE_REFERENCE_COUNT_NOT_ZERO error can often be resolved through a combination of system restoration, driver updates, and safe mode operations. By understanding the nature of this error and following the steps outlined above, users can not only rectify the problem but also take proactive measures to prevent its recurrence in the future. Always remember, keeping your Windows system healthy involves staying updated and cautious about new software installations. For additional information about BSoD errors, including their causes and how to troubleshoot them, consider visiting relevant forums or dedicated websites focused on Windows issues. If you have specific inquiries or have discovered alternative solutions, feel free to share them in the comments below.​

  This article is based on the content found at Windows Report: How to fix the DEVICE_REFERENCE_COUNT_NOT_ZERO BSoD