Windows 7 Seeking Help: Persistent BSOD c0000021a and Crash Dump Analysis Needed

Hjohn · Apr 8, 2014

Yesterday sitting here reading an news story, and I get the BSOD and a crash dump file. I am uploading it here for those that wish to review it, I cannot figure out what caused it, and can only run in safe mode (with networking) not regular mode, or it goes right back to bsod c0000021a. Tried restore to no avail, repair ran 3 times and then gave up, and said it couldn't. Really way over my head already, but any help would be greatly appreciated.

kemical · Apr 8, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C000021A, {fffff8a0022c8e10, 0, ffffffffc0000001, 108d0}

----- ETW minidump data unavailable-----
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )

Followup: MachineOwner

Hi,
the above bugcheck can be caused by third party software sometimes security...

kemical · Apr 8, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C000021A, {fffff8a0022c8e10, 0, ffffffffc0000001, 108d0}

----- ETW minidump data unavailable-----
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )

Followup: MachineOwner

Hi,
the above bugcheck can be caused by third party software sometimes security software. I see your running Norton which to be honest is well known for causing issues. Try removing with this tool to see if the bsod stops:
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Run MSE in it's place as it's very stable:
Link Removed

Looking at your systems webpage there could be some bios and firmware updates:
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atikmdag.sys Wed Sep 08 02:41:17 2010: AMD GPU driver. Please use this app to remove:
Link Removed
Install latest version:
Link Removed

RTKVHD64.sys Tue Sep 07 12:17:23 2010: Realtek High Definition Audio Function Driver. Please update:
Link Removed

Post any new dump files.

Windows 7 Seeking Help: Persistent BSOD c0000021a and Crash Dump Analysis Needed

Hjohn

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kemical

kemical

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