Did I say CPU? (Yes I did). My apologies I should have said
every slot# under the
SPD tab.
STOP 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory
Your latest dump file lists
win32k.sys as the probable cause. This is a Windows System file and for it to be the cause of your crash is highly unlikely.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes often indicate hardware issues.
Outdated Drivers. Update:
viahduaa.sys Tue Jun 02 09:54:04 2009
Link Removed
Rt86win7.sys Fri May 22 15:52:05 2009
Link Removed
nvlddmkm.sys Mon Mar 09 00:41:54 2009
nVidia Graphics Drivers.
mv61xx.sys Fri Mar 20 03:47:19 2009
Marvell Thor Windows Driver
AtiPcie.sys Tue May 05 16:00:16 2009 ATI PCIE Chipset Driver. Go to
Mobo Mfr. or
Link Removed
AsIO.sys Mon Dec 17 09:10:20
2007 ASUS Probe Utility - Has issues with Windows 7.
Uninstall.
Bugcheck Analysis:
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c0000005, a30cc82b, a82b3c68, 0}
Probably caused by : win32k.sys ( win32k!HMAllocObject+29 )
Followup: MachineOwner
---------
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: a30cc82b, The address that the exception occurred at
Arg3: a82b3c68, Trap Frame
Arg4: 00000000
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!HMAllocObject+29
a30cc82b 8b80b8000000 mov eax,dword ptr [eax+0B8h]
TRAP_FRAME: a82b3c68 -- (.trap 0xffffffffa82b3c68)
ErrCode = 00000000
eax=0003afbe ebx=a30cc50e ecx=883ae300 edx=00000000 esi=00000024 edi=00000003
eip=a30cc82b esp=a82b3cdc ebp=a82b3cf4 iopl=0 nv up ei pl nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
win32k!HMAllocObject+0x29:
a30cc82b 8b80b8000000 mov eax,dword ptr [eax+0B8h] ds:0023:0003b076=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x8E
PROCESS_NAME: firefox.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from a3095539 to a30cc82b
STACK_TEXT:
a82b3cf4 a3095539 0003afbe 00000000 00000003 win32k!HMAllocObject+0x29
a82b3d10 a30cc5aa 00000000 00000000 002abffc win32k!_CreateEmptyCursorObject+0x17
a82b3d24 82a4e3ea 00000000 00000026 002ac09c win32k!NtUserCallOneParam+0x2f
a82b3d24 772764f4 00000000 00000026 002ac09c nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
002ac09c 00000000 00000000 00000000 00000000 0x772764f4
STACK_COMMAND: kb
FOLLOWUP_IP:
win32k!HMAllocObject+29
a30cc82b 8b80b8000000 mov eax,dword ptr [eax+0B8h]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!HMAllocObject+29
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4df2d4c9
FAILURE_BUCKET_ID: 0x8E_win32k!HMAllocObject+29
BUCKET_ID: 0x8E_win32k!HMAllocObject+29
Followup: MachineOwner
---------
Drivers:
Code:
a0196000 a01c2000 1394ohci 1394ohci.sys Tue Jul 14 00:51:59 2009 (4A5BC89F)
8b601000 8b649000 ACPI ACPI.sys Tue Jul 14 00:11:11 2009 (4A5BBF0F)
90927000 90981000 afd afd.sys Mon Apr 25 03:35:37 2011 (4DB4DDF9)
a02c6000 a02d8000 AgileVpn AgileVpn.sys Tue Jul 14 00:55:00 2009 (4A5BC954)
a00ce000 a00df000 amdppm amdppm.sys Tue Jul 14 00:11:03 2009 (4A5BBF07)
8b7b8000 8b7c1000 amdxata amdxata.sys Tue May 19 18:57:35 2009 (4A12F30F)
a0299000 a029a6c0 ASACPI ASACPI.sys Wed May 13 12:11:32 2009 (4A0AAAE4)
a00ab000 a00ac440 AsIO AsIO.sys Mon Dec 17 09:10:20 2007 (47663CFC)
a05f4000 a05fd000 asyncmac asyncmac.sys Tue Jul 14 00:54:46 2009 (4A5BC946)
8b726000 8b72f000 atapi atapi.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
8b72f000 8b752000 ataport ataport.SYS Tue Jul 14 00:11:18 2009 (4A5BBF16)
8bc11000 8bc19000 AtiPcie AtiPcie.sys Tue May 05 16:00:16 2009 (4A005480)
90893000 9089a000 Beep Beep.SYS Tue Jul 14 00:45:00 2009 (4A5BC6FC)
a009d000 a00ab000 blbdrive blbdrive.sys Tue Jul 14 00:23:04 2009 (4A5BC1D8)
8b451000 8b459000 BOOTVID BOOTVID.dll Tue Jul 14 02:04:34 2009 (4A5BD9A2)
a05db000 a05f4000 bowser bowser.sys Tue Jul 14 00:14:21 2009 (4A5BBFCD)
a3290000 a32ae000 cdd cdd.dll Tue Jul 14 02:04:18 2009 (4A5BD992)
8ba00000 8ba16000 cdfs cdfs.sys Tue Jul 14 00:11:14 2009 (4A5BBF12)
9086d000 9088c000 cdrom cdrom.sys Tue Jul 14 00:11:24 2009 (4A5BBF1C)
8b49b000 8b546000 CI CI.dll Tue Jul 14 02:09:28 2009 (4A5BDAC8)
8bbae000 8bbd3000 CLASSPNP CLASSPNP.SYS Tue Jul 14 00:11:20 2009 (4A5BBF18)
8b459000 8b49b000 CLFS CLFS.SYS Tue Jul 14 00:11:10 2009 (4A5BBF0E)
8b970000 8b9cd000 cng cng.sys Tue Jul 14 00:32:55 2009 (4A5BC427)
a02b9000 a02c6000 CompositeBus CompositeBus.sys Tue Jul 14 00:45:26 2009 (4A5BC716)
a13d5000 a13e2000 crashdmp crashdmp.sys Tue Jul 14 00:45:50 2009 (4A5BC72E)
a0085000 a009d000 dfsc dfsc.sys Wed Apr 27 03:33:45 2011 (4DB78089)
a0079000 a0085000 discache discache.sys Tue Jul 14 00:24:04 2009 (4A5BC214)
8bc00000 8bc11000 disk disk.sys Tue Jul 14 00:11:28 2009 (4A5BBF20)
a13bc000 a13d5000 drmk drmk.sys Tue Jul 14 01:36:05 2009 (4A5BD2F5)
90830000 9086d000 dtsoftbus01 dtsoftbus01.sys Fri Jun 17 08:38:44 2011 (4DFB0484)
a13ed000 a13f6000 dump_atapi dump_atapi.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
a13e2000 a13ed000 dump_dumpata dump_dumpata.sys Tue Jul 14 00:11:16 2009 (4A5BBF14)
a1200000 a1211000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:12:47 2009 (4A5BBF6F)
a04c6000 a04d0000 Dxapi Dxapi.sys Tue Jul 14 00:25:25 2009 (4A5BC265)
a00df000 a0196000 dxgkrnl dxgkrnl.sys Fri Oct 02 01:48:33 2009 (4AC54DE1)
a119c000 a11d5000 dxgmms1 dxgmms1.sys Tue Jul 14 00:25:25 2009 (4A5BC265)
a11d5000 a11eee00 ewusbmdm ewusbmdm.sys Thu Mar 25 02:08:36 2010 (4BAAC5A4)
a02a5000 a02b0000 fdc fdc.sys Tue Jul 14 00:45:45 2009 (4A5BC729)
8b5c5000 8b5d6000 fileinfo fileinfo.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
8b7c1000 8b7f5000 fltmgr fltmgr.sys Tue Jul 14 00:11:13 2009 (4A5BBF11)
8b9db000 8b9e4000 Fs_Rec Fs_Rec.sys Tue Jul 14 00:11:14 2009 (4A5BBF12)
8bb7c000 8bbae000 fvevol fvevol.sys Tue Jul 14 00:13:01 2009 (4A5BBF7D)
8bd6b000 8bd9c000 fwpkclnt fwpkclnt.sys Tue Jul 14 00:12:03 2009 (4A5BBF43)
82e1b000 82e52000 hal halmacpi.dll Tue Jul 14 00:11:03 2009 (4A5BBF07)
a027a000 a0299000 HDAudBus HDAudBus.sys Tue Jul 14 00:50:55 2009 (4A5BC85F)
a04a8000 a04bb000 HIDCLASS HIDCLASS.SYS Tue Jul 14 00:51:01 2009 (4A5BC865)
a13f6000 a13fc480 HIDPARSE HIDPARSE.SYS Tue Jul 14 00:50:59 2009 (4A5BC863)
a1211000 a121c000 hidusb hidusb.sys Tue Jul 14 00:51:04 2009 (4A5BC868)
a0556000 a05db000 HTTP HTTP.sys Tue Jul 14 00:12:53 2009 (4A5BBF75)
8bdf3000 8bdfb000 hwpolicy hwpolicy.sys Tue Jul 14 00:11:01 2009 (4A5BBF05)
a0363000 a0370000 kbdclass kbdclass.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
a04e7000 a04f3000 kbdhid kbdhid.sys Tue Jul 14 00:45:09 2009 (4A5BC705)
80bb9000 80bc1000 kdcom kdcom.dll Tue Jul 14 02:08:58 2009 (4A5BDAAA)
a037f000 a03b3000 ks ks.sys Tue Jul 14 00:45:13 2009 (4A5BC709)
8b95d000 8b970000 ksecdd ksecdd.sys Tue Jul 14 00:11:56 2009 (4A5BBF3C)
8bb2a000 8bb4f000 ksecpkg ksecpkg.sys Fri Dec 11 04:04:22 2009 (4B21C4C6)
a0533000 a0543000 lltdio lltdio.sys Tue Jul 14 00:53:18 2009 (4A5BC8EE)
a04fe000 a0519000 luafv luafv.sys Tue Jul 14 00:15:44 2009 (4A5BC020)
8b435000 8b440000 mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 00:13:13 2009 (4A5BBF89)
825f2000 825ff000 modem modem.sys Tue Jul 14 00:55:24 2009 (4A5BC96C)
a04f3000 a04fe000 monitor monitor.sys Tue Jul 14 00:25:58 2009 (4A5BC286)
a0370000 a037d000 mouclass mouclass.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
a04bb000 a04c6000 mouhid mouhid.sys Tue Jul 14 00:45:08 2009 (4A5BC704)
8b710000 8b726000 mountmgr mountmgr.sys Tue Jul 14 00:11:27 2009 (4A5BBF1F)
a03ca000 a03dc000 mpsdrv mpsdrv.sys Tue Jul 14 00:52:52 2009 (4A5BC8D4)
a03dc000 a03ff000 mrxsmb mrxsmb.sys Wed May 04 03:43:40 2011 (4DC0BD5C)
a01c2000 a01fd000 mrxsmb10 mrxsmb10.sys Sat Jul 09 03:26:07 2011 (4E17BC3F)
a0200000 a021b000 mrxsmb20 mrxsmb20.sys Wed May 04 03:43:47 2011 (4DC0BD63)
908ec000 908f7000 Msfs Msfs.SYS Tue Jul 14 00:11:26 2009 (4A5BBF1E)
8b652000 8b65a000 msisadrv msisadrv.sys Tue Jul 14 00:11:09 2009 (4A5BBF0D)
8b932000 8b95d000 msrpc msrpc.sys Tue Jul 14 00:11:59 2009 (4A5BBF3F)
a006f000 a0079000 mssmbios mssmbios.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
8bde3000 8bdf3000 mup mup.sys Tue Jul 14 00:14:14 2009 (4A5BBFC6)
8b752000 8b792000 mv61xx mv61xx.sys Fri Mar 20 03:47:19 2009 (49C311C7)
8ba35000 8baec000 ndis ndis.sys Tue Jul 14 00:12:24 2009 (4A5BBF58)
a02f0000 a02fb000 ndistapi ndistapi.sys Tue Jul 14 00:54:24 2009 (4A5BC930)
a02fb000 a031d000 ndiswan ndiswan.sys Tue Jul 14 00:54:34 2009 (4A5BC93A)
a0497000 a04a8000 NDProxy NDProxy.SYS Tue Jul 14 00:54:27 2009 (4A5BC933)
909d9000 909e7000 netbios netbios.sys Tue Jul 14 00:53:54 2009 (4A5BC912)
90981000 909b3000 netbt netbt.sys Tue Jul 14 00:12:18 2009 (4A5BBF52)
8baec000 8bb2a000 NETIO NETIO.SYS Tue Jul 14 00:12:35 2009 (4A5BBF63)
908f7000 90905000 Npfs Npfs.SYS Tue Jul 14 00:11:31 2009 (4A5BBF23)
a0065000 a006f000 nsiproxy nsiproxy.sys Tue Jul 14 00:12:08 2009 (4A5BBF48)
82a0b000 82e1b000 nt ntkrpamp.exe Thu Jun 23 03:27:31 2011 (4E02A493)
8b803000 8b932000 Ntfs Ntfs.sys Tue Jul 14 00:12:05 2009 (4A5BBF45)
9088c000 90893000 Null Null.SYS Tue Jul 14 00:11:12 2009 (4A5BBF10)
a119a000 a119b040 nvBridge nvBridge.kmd Mon Mar 09 00:12:21 2009 (49B45EE5)
a0a36000 a11990a0 nvlddmkm nvlddmkm.sys Mon Mar 09 00:41:54 2009 (49B465D2)
909ba000 909d9000 pacer pacer.sys Tue Jul 14 00:53:58 2009 (4A5BC916)
8b68f000 8b6a0000 partmgr partmgr.sys Tue Jul 14 00:11:35 2009 (4A5BBF27)
8b65a000 8b684000 pci pci.sys Tue Jul 14 00:11:16 2009 (4A5BBF14)
8b6fb000 8b702000 pciide pciide.sys Tue Jul 14 00:11:19 2009 (4A5BBF17)
8b702000 8b710000 PCIIDEX PCIIDEX.SYS Tue Jul 14 00:11:15 2009 (4A5BBF13)
8b9cd000 8b9db000 pcw pcw.sys Tue Jul 14 00:11:10 2009 (4A5BBF0E)
82418000 824af000 peauth peauth.sys Tue Jul 14 01:35:44 2009 (4A5BD2E0)
a138d000 a13bc000 portcls portcls.sys Tue Jul 14 00:51:00 2009 (4A5BC864)
8b440000 8b451000 PSHED PSHED.dll Tue Jul 14 02:09:36 2009 (4A5BDAD0)
a02d8000 a02f0000 rasl2tp rasl2tp.sys Tue Jul 14 00:54:33 2009 (4A5BC939)
a031d000 a0335000 raspppoe raspppoe.sys Tue Jul 14 00:54:53 2009 (4A5BC94D)
a0335000 a034c000 raspptp raspptp.sys Tue Jul 14 00:54:47 2009 (4A5BC947)
a034c000 a0363000 rassstp rassstp.sys Tue Jul 14 00:54:57 2009 (4A5BC951)
a0024000 a0065000 rdbss rdbss.sys Tue Jul 14 00:14:26 2009 (4A5BBFD2)
908d4000 908dc000 RDPCDD RDPCDD.sys Tue Jul 14 01:01:40 2009 (4A5BCAE4)
908dc000 908e4000 rdpencdd rdpencdd.sys Tue Jul 14 01:01:39 2009 (4A5BCAE3)
908e4000 908ec000 rdprefmp rdprefmp.sys Tue Jul 14 01:01:41 2009 (4A5BCAE5)
8bb4f000 8bb7c000 rdyboost rdyboost.sys Tue Jul 14 00:22:02 2009 (4A5BC19A)
a0543000 a0556000 rspndr rspndr.sys Tue Jul 14 00:53:20 2009 (4A5BC8F0)
a0a00000 a0a2c000 Rt86win7 Rt86win7.sys Fri May 22 15:52:05 2009 (4A16BC15)
8b792000 8b7b8000 SCSIPORT SCSIPORT.SYS Tue Jul 14 00:45:55 2009 (4A5BC733)
824af000 824b9000 secdrv secdrv.SYS Wed Sep 13 14:18:32 2006 (45080528)
a029b000 a02a5000 serenum serenum.sys Tue Jul 14 00:45:27 2009 (4A5BC717)
90800000 9081a000 serial serial.sys Tue Jul 14 00:45:33 2009 (4A5BC71D)
8bddb000 8bde3000 spldr spldr.sys Mon May 11 17:13:47 2009 (4A084EBB)
82588000 825f2000 spsys spsys.sys Mon May 11 17:37:10 2009 (4A085436)
82536000 82588000 srv srv.sys Fri Apr 29 03:57:31 2011 (4DBA291B)
824e7000 82536000 srv2 srv2.sys Fri Apr 29 03:57:19 2011 (4DBA290F)
824b9000 824da000 srvnet srvnet.sys Fri Apr 29 03:57:12 2011 (4DBA2908)
a037d000 a037e380 swenum swenum.sys Tue Jul 14 00:45:08 2009 (4A5BC704)
8bc22000 8bd6b000 tcpip tcpip.sys Tue Jun 21 04:25:01 2011 (4E000F0D)
824da000 824e7000 tcpipreg tcpipreg.sys Tue Jul 14 00:54:14 2009 (4A5BC926)
9091c000 90927000 TDI TDI.SYS Tue Jul 14 00:12:12 2009 (4A5BBF4C)
90905000 9091c000 tdx tdx.sys Tue Jul 14 00:12:10 2009 (4A5BBF4A)
909e7000 909f7000 termdd termdd.sys Tue Jul 14 01:01:35 2009 (4A5BCADF)
a3260000 a3269000 TSDDD TSDDD.dll unavailable (00000000)
a00ad000 a00ce000 tunnel tunnel.sys Tue Jul 14 00:54:03 2009 (4A5BC91B)
a03b3000 a03c1000 umbus umbus.sys Tue Jul 14 00:51:38 2009 (4A5BC88A)
a04d0000 a04e7000 usbccgp usbccgp.sys Tue Jul 14 00:51:31 2009 (4A5BC883)
a13fd000 a13fe700 USBD USBD.SYS Tue Jul 14 00:51:05 2009 (4A5BC869)
a026b000 a027a000 usbehci usbehci.sys Tue Jul 14 00:51:14 2009 (4A5BC872)
a0453000 a0497000 usbhub usbhub.sys Tue Jul 14 00:52:06 2009 (4A5BC8A6)
a0a2c000 a0a36000 usbohci usbohci.sys Tue Jul 14 00:51:14 2009 (4A5BC872)
a0220000 a026b000 USBPORT USBPORT.SYS Tue Jul 14 00:51:13 2009 (4A5BC871)
82400000 82417000 USBSTOR USBSTOR.SYS Tue Jul 14 00:51:19 2009 (4A5BC877)
8b684000 8b68f000 vdrvroot vdrvroot.sys Tue Jul 14 00:46:19 2009 (4A5BC74B)
9089a000 908a6000 vga vga.sys Tue Jul 14 00:25:50 2009 (4A5BC27E)
a1221000 a138d000 viahduaa viahduaa.sys Tue Jun 02 09:54:04 2009 (4A24E8AC)
908a6000 908c7000 VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:25:49 2009 (4A5BC27D)
8b6a0000 8b6b0000 volmgr volmgr.sys Tue Jul 14 00:11:25 2009 (4A5BBF1D)
8b6b0000 8b6fb000 volmgrx volmgrx.sys Tue Jul 14 00:11:41 2009 (4A5BBF2D)
8bd9c000 8bddb000 volsnap volsnap.sys Tue Jul 14 00:11:34 2009 (4A5BBF26)
9081a000 9082d000 wanarp wanarp.sys Tue Jul 14 00:55:02 2009 (4A5BC956)
908c7000 908d4000 watchdog watchdog.sys Tue Jul 14 00:24:10 2009 (4A5BC21A)
8b546000 8b5b7000 Wdf01000 Wdf01000.sys Tue Jul 14 00:11:36 2009 (4A5BBF28)
8b5b7000 8b5c5000 WDFLDR WDFLDR.SYS Tue Jul 14 00:11:25 2009 (4A5BBF1D)
909b3000 909ba000 wfplwf wfplwf.sys Tue Jul 14 00:53:51 2009 (4A5BC90F)
a3000000 a324c000 win32k win32k.sys Sat Jun 11 03:36:57 2011 (4DF2D4C9)
a02b0000 a02b9000 wmiacpi wmiacpi.sys Tue Jul 14 00:19:16 2009 (4A5BC0F4)
8b649000 8b652000 WMILIB WMILIB.SYS Tue Jul 14 00:11:22 2009 (4A5BBF1A)
a03c1000 a03c9600 wtsmpadap wtsmpadap.sys Fri Jan 30 23:11:06 2009 (4983890A)
a0410000 a0452500 wtsmpflt wtsmpflt.sys Fri Jan 30 23:11:08 2009 (4983890C)
a0519000 a0533000 WudfPf WudfPf.sys Tue Jul 14 00:50:13 2009 (4A5BC835)
a0000000 a0020480 WUDFRd WUDFRd.sys Tue Jul 14 00:50:44 2009 (4A5BC854)
Unloaded modules:
a11d5000 a11ee000 ew_hwusbdev.
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00019000
a11d5000 a11ed000 parport.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00018000
8bbd3000 8bbe0000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000D000
8bbe0000 8bbeb000 dump_ataport
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000B000
8bc19000 8bc22000 dump_atapi.s
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00009000
8bbeb000 8bbfc000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00011000
Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.
HTH.