Some files are missing.

Discussion in 'Windows 8 Help and Support' started by antara, Mar 19, 2013.

  1. antara

    antara Well-Known Member

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    I've had a lot of trouble with my samsung laptop.The HDD has been replaced but I now cannot do a refresh or reset.I get the message"Some files are missing.Your Windows installation or recovery media will provide these files".The laptop came with Windows 8 installed so I do not have the installation discs.I can do a factory restore by pressing f4 on start up successfully but still shows the above message trying to refresh.Any ideas what caused this and what can I do about it?
     
  2. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

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    If you are able to run a factory restore you should be able to burn the recovery disks which you can then use to provide the files required.
     
  3. antara

    antara Well-Known Member

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    Thank you very much for your prompt reply.I'll try that when the laptop comes back from it's latest repair.
     
  4. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    That message will show up if you try to enter the recovery environment and the Recovery folder and its contents are not being identified (location or folder ID) or missing.

    When the system comes back, you can try running a command in the Administrative command window and see if it completes.

    reagentc /info

    Next you might try
    reagentc /disable
    then reagentc /enable

    If all the components are configured correctly, the disable and enable commands should help.

    But as Pat mentions, it might be necessary to do some type of repair/restore to get the Recovery configuration in the BCD store reconfigured.

    The result of the first command should be something like the following, but the path might be different.

    C:\Windows\system32>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration
    information:

    Windows RE status: Enabled
    Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\45a9a1d1-2552-11e2-8519-d25024cf0bd2
    Boot Configuration Data (BCD) identifier: 45a9a1d1-2552-11e2-8519-d25024cf0bd2
    Recovery image location:
    Recovery image index: 0
    Custom image location:
    Custom image index: 0

    REAGENTC.EXE: Operation Successful.
     
  5. antara

    antara Well-Known Member

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    Thanks for the reply.As I said to patcooke,I will try these things when the laptop comes back from its latest repair.It amazes me that when I send it back to Samsung,they don't seem to have the knowledge ,the will or the expertise to sort these problems out.
     

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