I don't mind doing backups. I have a server with a 1TB drive devoted to back up data and a 500GB devoted to video/audio. Back up isn't a big deal to me. I have done some just for the fun of it. Its the installing Windows that it is having problems with. They tried to do it themselves and lost all the data so I didn't have to worry about that in this case. They just ran into the same problem I am having now where it will shut off for no apparent reason. I told them today about it and they haven't gotten back to me about what they want to do. We shall see what they want to do.