Here are some common reasons and potential solutions for why the "Start sync" link is no longer highlighted:
1. Device Recognition: Ensure that your phone is properly connected and recognized by your computer. Disconnect and reconnect your device to see if WMP recognizes it.
2. Drivers: Check if the necessary drivers for your device are installed correctly. Outdated or missing drivers can cause connectivity issues. You can check for driver updates in Device Manager.
3. Windows Media Player Settings:
- Open WMP and navigate to Organize > Options
.
- Go to the Devices
tab to see if your phone is listed. If it's there but not functioning correctly, try removing it and adding it back.
4. Phone Settings:
- Make sure your phone is set to a mode that allows file transfer. Some devices have different USB connection modes (charging only, file transfer, etc.).
- You may need to change the USB connection mode to "File Transfer" or "MTP" (Media Transfer Protocol).
5. WMP Library Issues: Sometimes, the media library becomes corrupted or needs refreshing:
- Try rebuilding the Windows Media Player library. You can do this by closing WMP, navigating to C:\Users\[YourUsername]\AppData\Local\Microsoft\Media Player
, and renaming or deleting the files in that directory. Upon reopening WMP, it will recreate the library.
6. Windows Updates: Ensure that Windows and WMP are up to date. Sometimes, certain updates can resolve compatibility issues.
7. Reinstall Media Player: If all else fails, consider reinstalling Windows Media Player. You can do this by going to Control Panel -> Programs and Features -> Turn Windows Features on or off
, then uncheck Windows Media Player, restart your computer, and check that it has been uninstalled. After that, re-enable it.
If you can provide any more details or specific error messages, I’ll be glad to assist further!