Stuck on blue windows logo after instaling W10

#1
Hello,
I've read a lot about this error and still cannot solve my problem.

I have a Samsung RV511 (laptop)
CPU: P6200 @ 2.13GHz
RAM: 4GB
Arquitechture: 64 bits
GPU: GeForce 315M (driver 341.92 - latest)
Windows: Windows 7 Home Premium

When trying to instal W10 directly from windows update it goes all the way until it stops at a black screen with the blue windows logo on it. Stopped, frozen. Even the HDD led is not blinking.
Then I pressed the power button to shutdown and when I pressed it again to turn it back on it loaded W7 with this error message on windows update:
C1900101-20017
and called it an unidentified error.

Some help please.
 


#3
Hi WoogieBoogie,
if you have any anti-virus applications running at the time of upgrade please disable.

This web page also has a few more possible solutions:
When installing Windows 10 I received the error code C1900101-20017
By anti-virus application do reffer to windows security essencial as well?

Thanks

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kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
By anti-virus application do reffer to windows security essencial as well?
Yes, just disable the anti-virus although do check the link I posted too.
 


#5
Ok thanks, I'll try again following those steps.

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#6
I've tried via windows update (through ethernet), deleted Microsoft security essencials and turned off the firewall. After the download i've pluged out the ethernet cable (no WiFi).

Still the problem persists.

I'm dowloading the ISO to try that path.

Enviado do meu Aquaris M5 através de Tapatalk
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#7
I'm dowloading the ISO to try that path.
Sounds like a plan! I would first check your laptop is compatible by visiting the link in this blog here:
I want to upgrade to Windows 10, how can I do this?

The only drivers I can find are for operating systems other to windows 10:
NP-RV511I (NP-RV511-A07UK) | Support | SAMSUNG UK
 


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