Windows 7 System Restore/Non working keyboard and mouse

Trouble

Noob Whisperer

Joined

Nov 30, 2009

Messages

13,722

• Jun 6, 2015

• #2

System specs?
Manufacturer's Name, Model Name, Model Number (all the numbers) and whatever other details you can supply, like......
Laptop, Desktop, Tablet.

 

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Alex S

New Member

Joined

Jun 6, 2015

Messages

3

• Jun 6, 2015

• Thread Author
• #3

Trouble said:

System specs?
Manufacturer's Name, Model Name, Model Number (all the numbers) and whatever other details you can supply, like......
Laptop, Desktop, Tablet.

Click to expand...

Desktop. Asus Maximus VI mobo, gtx 780, 8g gskill ram, 1200 watt cooler master pro gold psu, and an Intel i5 4670k. There is no model, its custom

 

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Trouble

Noob Whisperer

Joined

Nov 30, 2009

Messages

13,722

• Jun 6, 2015

• #4

Alex S said:

After the computer restarts, it brings me to a kind of boot menu where both my mouse and keyboard are turned off.

Click to expand...

Not sure what that screen might be.
Is it POSTS screen / perhaps the BIOS Setup screen or does it look more like a Operating System generated the screen?

Can you use your keyboard during POST to access your BIOS and confirm that you have "defaults" loading?
What type of keyboard and mouse are you using, if they are wireless devices, have you tried using wired USB or PS2 devices instead?

 

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Solution

Alex S

New Member

Joined

Jun 6, 2015

Messages

3

• Jun 6, 2015

• Thread Author
• #5

Trouble said:

Not sure what that screen might be.
Is it POSTS screen / perhaps the BIOS Setup screen or does it look more like a Operating System generated the screen?

Can you use your keyboard during POST to access your BIOS and confirm that you have "defaults" loading?
What type of keyboard and mouse are you using, if they are wireless devices, have you tried using wired USB or PS2 devices instead?

Click to expand...

The mouse and keyboard are both wired. I was reading online and saw that some other people have this problem too but cant seem to find any answers on how to fix it anywhere. Here is a picture of the screen. I cant click "Next" because neither the keyboard or mouse are activated after the computer restarts and brings me to this window.

 

Last edited by a moderator: Apr 20, 2025

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C

creeperparty568

New Member

Joined

May 29, 2015

Messages

1

• Jun 9, 2015

• #6

How is the keyboard plugged in ? Usb or the older plug thing?


Sent from my iPod touch using Tapatalk

 

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