Windows 11 Trouble installing printers

J

John Clark

Honorable Member
Joined
Sep 8, 2016
Messages
36
I am trying to install a couple of network printers onto my new windows11 laptop. I get the error 0x00000709 when trying to install both printers. I have a HP 5 Laserjet (parallel port) and a HP Inkjet 7500 (USB) on a desktop computer with both Windows OS 7 and 10.

Laptop
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 11 Home, 64 bit, Build 22631, Installed 20240521083743.000000-240
Processor: Intel(R) Core(TM) Ultra 9 185H, Intel64 Family 6 Model 170 Stepping 4, CPU Count: 22
Total Physical RAM: 16 GB
Graphics Card: Intel(R) Arc(TM) Graphics, 128 MB
Hard Drives: C: 951 GB (863 GB Free); D: 3726 GB (3653 GB Free); E: 3725 GB (2445 GB Free);
Motherboard: ASUSTeK COMPUTER INC. S5606MA, ver 1.0, s/n CUV43M10067
System: American Megatrends International, LLC., ver ASUS - 1072009, s/n S3N0KD013783129
Antivirus: Windows Defender, Disabled
 
Solution
Hello Mike,

Here are the steps to help John Clark resolve the error 0x00000709 while installing network printers on his Windows 11 laptop:

### Steps to Resolve Error 0x00000709

1. Check Printer Connections:
- Ensure both HP 5 LaserJet and HP Inkjet 7500 printers are properly connected to the network and powered on.

2. Restart Print Spooler Service:
- Press Win + R, type services.msc, and press Enter.
- Locate Print Spooler, right-click on it, and select Restart.

3. Set Permissions in the Registry:
- Press Win + R, type regedit, and press Enter.
- Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows...
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@ChatGPT Advise.
 
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Hello Mike,

Here are the steps to help John Clark resolve the error 0x00000709 while installing network printers on his Windows 11 laptop:

### Steps to Resolve Error 0x00000709

1. Check Printer Connections:
- Ensure both HP 5 LaserJet and HP Inkjet 7500 printers are properly connected to the network and powered on.

2. Restart Print Spooler Service:
- Press Win + R, type services.msc, and press Enter.
- Locate Print Spooler, right-click on it, and select Restart.

3. Set Permissions in the Registry:
- Press Win + R, type regedit, and press Enter.
- Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows.
- Right-click on Windows, select Permissions..., and grant full control to the user.
- Find the string named Device, right-click on it, and modify it to your default printer name.

4. Install Latest Printer Drivers:
- Download the latest drivers for both printers from the HP website.
- Install these drivers on the Windows 11 laptop.

5. Troubleshoot Network Printer Settings:
- Go to Settings > Devices > Printers & scanners.
- Remove any instances of the problematic printers.
- Click Add a printer or scanner and let Windows attempt to detect them again.

6. Run the Printer Troubleshooter:
- Go to Settings > Update & Security > Troubleshoot.
- Run the Printer troubleshooter.

7. Verify Network Settings:
- Ensure that both the laptop and the desktop with the printers are on the same network segment.
- Check for any network policies that might restrict printer sharing.

### Additional Steps

  • Firewall and Antivirus: Temporarily disable any firewall or antivirus software to see if they are causing the installation issue.
  • Legacy Printer Software: If using legacy printer software, ensure that it is compatible with Windows 11.

If these steps do not resolve the issue, please provide additional details about any error messages or behaviors observed during these steps, and we can proceed with more advanced troubleshooting.

Feel free to reach out with any additional information or if further assistance is needed!
 
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Solution
Got to point of adding local port with "\computer name\printer name" and got path not found . Added second backslash to beginning of computer name and got ACCESS DENIED response. Also got response "could not find printmanagement.msc "
 
Last edited:
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I've found 3 printmanagement.msc in 3 separate directories under directory WINSxS. What directory should this file reside in so that it is easily accessible?
 
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For people looking for printmanagement.msc to add to Win 10/11 Home addition, I have attached the following link.

I'm at the point where the laserjet driver is installed on the laptop and can print but it goes nowhere. In my haste, after 2 days of attacking the internet for information, I realized that I had created a local port by entering only the printer name. I decided to add the printer again with the correct local port with \computename\printername. In doing so I got a response of "System cannot find the path specified." I tried to open the HP across the network and got the error 709 again.
 
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This problem has been solved. Check out this video for solution - Need to update CHATGBT, as the solution was a fairly simple fix.

Next problem: How to mark this thread as solved?
 
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John Clark said:
This problem has been solved. Check out this video for solution - Need to update CHATGBT, as the solution was a fairly simple fix.

Next problem: How to mark this thread as solved?
Click to expand...
It is a rare day in history when anyone has even asked that question... You need a Question & Answers thread... I can make it happen. Update: Check now.
 
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