Windows 7 Troubleshooting BSOD: irql_not_less_or_equal Errors During Gaming Sessions

[jcheung87]

Hey guys I seem to be getting a BSOD whenever I play video games. I thought it was the memory so I ran memtest86 for countless hours each stick at a time and they all tested out fine. I also tested my HD through chkdisk and everything tested out fine. I also seem to get 2 different crashes each time so I attached the minidump for both. This has been really frustrating to me because I really cannot pinpoint the problem. Thanks for reading!

 

[cybercore]

BugCheck 50, {fffffa8066623980, 0, fffff800033ffdd3, 5}
Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+43 )

BugCheck A, {fffffa80240c6bb0, 2, 1, fffff800032c4d24}
Probably caused by : ntkrnlmp.exe ( nt!KiInsertQueueApc+74 )

Update JMicron RAID driver
jraid.sys Mon Nov 03 21:20:09 2008





Crash Dumps:

Loading Dump File [F:\a\Minidump\D M P\DMP\031311-15880-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Mini Kernel Dump does not have process information
Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`03252000 PsLoadedModuleList = 0xfffff800`03497e90
Debug session time: Sun Mar 13 12:12:41.624 2011 (UTC - 5:00)
System Uptime: 0 days 0:15:47.608
Loading Kernel Symbols
.................................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa80240c6bb0, 2, 1, fffff800032c4d24}

Probably caused by : ntkrnlmp.exe ( nt!KiInsertQueueApc+74 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffa80240c6bb0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800032c4d24, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800035030e8
 fffffa80240c6bb0 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KiInsertQueueApc+74
fffff800`032c4d24 488910          mov     qword ptr [rax],rdx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

TRAP_FRAME:  fffff88008fec960 -- (.trap 0xfffff88008fec960)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa80240c6bb0 rbx=0000000000000000 rcx=fffffa80040c6bb0
rdx=fffffa80040c6df0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800032c4d24 rsp=fffff88008fecaf0 rbp=fffff88003383180
 r8=fffff8a00d746000  r9=fffffa80040c6bb0 r10=fffffa800396fc01
r11=0000000000000800 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt!KiInsertQueueApc+0x74:
fffff800`032c4d24 488910          mov     qword ptr [rax],rdx ds:fffffa80`240c6bb0=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800032d1be9 to fffff800032d2640

STACK_TEXT:  
fffff880`08fec818 fffff800`032d1be9 : 00000000`0000000a fffffa80`240c6bb0 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`08fec820 fffff800`032d0860 : 00000000`000004d8 fffff8a0`0d5e7060 ffffed82`b281e754 fffffa80`040c6b60 : nt!KiBugCheckDispatch+0x69
fffff880`08fec960 fffff800`032c4d24 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
fffff880`08fecaf0 fffff800`032c5961 : fffffa80`040c6b60 00000000`00000002 fffffa80`040c6b60 fffff880`03383180 : nt!KiInsertQueueApc+0x74
fffff880`08fecb20 fffff800`03521a55 : 00000000`0038f8a8 fffff880`08fecca0 fffffa80`040c6b60 00000000`00000000 : nt!KeSuspendThread+0xa1
fffff880`08fecb60 fffff800`035219b2 : fffffa80`040c6b60 fffff880`08fecc30 fffffa80`03d0c6d0 00000000`0019e801 : nt!PsSuspendThread+0x71
fffff880`08fecbd0 fffff800`032d18d3 : fffffa80`03d0c6d0 00000000`0024002c fffffa80`03f44b30 fffffa80`040c6b60 : nt!NtSuspendThread+0x82
fffff880`08fecc20 00000000`749d2e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0019e7e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x749d2e09


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiInsertQueueApc+74
fffff800`032c4d24 488910          mov     qword ptr [rax],rdx

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!KiInsertQueueApc+74

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7951a

FAILURE_BUCKET_ID:  X64_0xA_nt!KiInsertQueueApc+74

BUCKET_ID:  X64_0xA_nt!KiInsertQueueApc+74

Followup: MachineOwner
---------

























Loading Dump File [F:\a\Minidump\D M P\DMP\031211-16988-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`03254000 PsLoadedModuleList = 0xfffff800`03499e90
Debug session time: Sat Mar 12 12:06:39.795 2011 (UTC - 5:00)
System Uptime: 0 days 1:01:37.966
Loading Kernel Symbols
.................................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffa8066623980, 0, fffff800033ffdd3, 5}


Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+43 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffa8066623980, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800033ffdd3, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800035050e8
 fffffa8066623980 

FAULTING_IP: 
nt!ExFreePoolWithTag+43
fffff800`033ffdd3 418b45f0        mov     eax,dword ptr [r13-10h]

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800032ddf09 to fffff88002d619c2

STACK_TEXT:  
fffff800`00b9cc98 fffff800`032ddf09 : 00000000`0027b58e fffffa80`053c10a8 fffff800`03454cc0 00000000`00000001 : 0xfffff880`02d619c2
fffff800`00b9cca0 fffff800`032cc33c : fffff800`03446e80 fffff800`00000000 00000000`00000000 fffff800`033ebe00 : nt!PoIdle+0x52a
fffff800`00b9cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nt!ExFreePoolWithTag+43
fffff800`033ffdd3 418b45f0        mov     eax,dword ptr [r13-10h]

SYMBOL_NAME:  nt!ExFreePoolWithTag+43

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7951a

FAILURE_BUCKET_ID:  X64_0x50_nt!ExFreePoolWithTag+43

BUCKET_ID:  X64_0x50_nt!ExFreePoolWithTag+43

Followup: MachineOwner
---------

Drivers:

fffff880`00e00000 fffff880`00e57000   ACPI     ACPI.sys     Sat Nov 20 04:19:16 2010 (4CE79294)
fffff880`011d1000 fffff880`011dc000   amdxata  amdxata.sys  Fri Mar 19 12:18:18 2010 (4BA3A3CA)
fffff880`01154000 fffff880`0115d000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0115d000 fffff880`01187000   ataport  ataport.SYS  Sat Nov 20 04:19:15 2010 (4CE79293)
fffff880`00cfc000 fffff880`00dbc000   CI       CI.dll       Sat Nov 20 08:12:36 2010 (4CE7C944)
fffff880`01bbb000 fffff880`01beb000   CLASSPNP CLASSPNP.SYS Sat Nov 20 04:19:23 2010 (4CE7929B)
fffff880`00c9e000 fffff880`00cfc000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0156d000 fffff880`015df000   cng      cng.sys      Sat Nov 20 05:08:45 2010 (4CE79E2D)
fffff880`01ba5000 fffff880`01bbb000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0104c000 fffff880`01060000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01000000 fffff880`0104c000   fltmgr   fltmgr.sys   Sat Nov 20 04:19:24 2010 (4CE7929C)
fffff880`015f0000 fffff880`015fa000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01b6b000 fffff880`01ba5000   fvevol   fvevol.sys   Sat Nov 20 04:24:06 2010 (4CE793B6)
fffff880`01a68000 fffff880`01ab2000   fwpkclnt fwpkclnt.sys Sat Nov 20 04:21:37 2010 (4CE79321)
fffff800`03209000 fffff800`03252000   hal      hal.dll      Sat Nov 20 08:00:25 2010 (4CE7C669)
fffff880`01b62000 fffff880`01b6b000   hwpolicy hwpolicy.sys Sat Nov 20 04:18:54 2010 (4CE7927E)
fffff880`01187000 fffff880`011a2000   jraid    jraid.sys    Mon Nov 03 21:20:09 2008 (490FB159)
fffff800`00bbf000 fffff800`00bc9000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`01552000 fffff880`0156d000   ksecdd   ksecdd.sys   Sat Nov 20 04:21:15 2010 (4CE7930B)
fffff880`01679000 fffff880`016a4000   ksecpkg  ksecpkg.sys  Sat Nov 20 05:10:34 2010 (4CE79E9A)
fffff880`00c3b000 fffff880`00c8a000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 08:03:51 2010 (4CE7C737)
fffff880`010ea000 fffff880`01104000   mountmgr mountmgr.sys Sat Nov 20 04:19:21 2010 (4CE79299)
fffff880`00e60000 fffff880`00e6a000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`014f4000 fffff880`01552000   msrpc    msrpc.sys    Sat Nov 20 04:21:56 2010 (4CE79334)
fffff880`01b50000 fffff880`01b62000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01400000 fffff880`014f3000   ndis     ndis.sys     Sat Nov 20 04:23:30 2010 (4CE79392)
fffff880`01619000 fffff880`01679000   NETIO    NETIO.SYS    Sat Nov 20 04:23:13 2010 (4CE79381)
fffff800`03252000 fffff800`0383c000   nt       ntkrnlmp.exe Sat Nov 20 04:30:02 2010 (4CE7951A)
fffff880`01214000 fffff880`013b7000   Ntfs     Ntfs.sys     Sat Nov 20 04:20:57 2010 (4CE792F9)
fffff880`00eaa000 fffff880`00ebf000   partmgr  partmgr.sys  Sat Nov 20 04:20:00 2010 (4CE792C0)
fffff880`00e6a000 fffff880`00e9d000   pci      pci.sys      Sat Nov 20 04:19:11 2010 (4CE7928F)
fffff880`010d3000 fffff880`010da000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`010da000 fffff880`010ea000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`015df000 fffff880`015f0000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00c8a000 fffff880`00c9e000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`01b16000 fffff880`01b50000   rdyboost rdyboost.sys Sat Nov 20 04:43:10 2010 (4CE7982E)
fffff880`011a2000 fffff880`011d1000   SCSIPORT SCSIPORT.SYS Sat Nov 20 05:34:01 2010 (4CE7A419)
fffff880`01b0e000 fffff880`01b16000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01864000 fffff880`01a68000   tcpip    tcpip.sys    Sat Nov 20 04:25:52 2010 (4CE79420)
bfc5feff`df7012e3 bfc5ff00`3ac10c12   Unknown_Module_bfc5feff_df7012e3 Unknown_Module_bfc5feff`df7012e3 unavailable (00000000)
fffff880`00e9d000 fffff880`00eaa000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`01104000 fffff880`01140000   vmbus    vmbus.sys    Sat Nov 20 04:57:29 2010 (4CE79B89)
fffff880`01ab2000 fffff880`01ac2000   vmstorfl vmstorfl.sys Sat Nov 20 04:57:30 2010 (4CE79B8A)
fffff880`00ebf000 fffff880`00ed4000   volmgr   volmgr.sys   Sat Nov 20 04:19:28 2010 (4CE792A0)
fffff880`01077000 fffff880`010d3000   volmgrx  volmgrx.sys  Sat Nov 20 04:20:43 2010 (4CE792EB)
fffff880`01ac2000 fffff880`01b0e000   volsnap  volsnap.sys  Sat Nov 20 04:20:08 2010 (4CE792C8)
fffff880`00efc000 fffff880`00fa0000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00fa0000 fffff880`00faf000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`01140000 fffff880`01154000   winhv    winhv.sys    Sat Nov 20 04:20:02 2010 (4CE792C2)
fffff880`00e57000 fffff880`00e60000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)

 

[jcheung87]

Hi thanks for responding! I'm not sure what I should do to update that driver. I tried googling it but I couldn't find any definitive answers.

 

[cybercore]

Link Removed due to 404 Error

Also search in the downloads for your motherboard.

 

[jcheung87]

Link Removed due to 404 Error

Also search in the downloads for your motherboard.

Hi I did what you said and haven't had any problems since! Thank you so much for everything!