Before looking at your existing problem I would advise you to stave off another problem waiting to happen - when (not if) you need to reinstall your system and you have no means of recovery from a serious problem or from a crashed hard drive. Even though the system cam pre-installed you should have a recovery partition on your hard drive from which you could recover a system crash but not a complete hard drive failure You should also have the means to burn recovery disks from the recovery partition and I would strongly recommend you do this - see your user guide or check with the supplier. If at the worst your pc was not supplied with any means of recovery you should consider making your own provision for it using something like...