Windows 7 Troubleshooting Sporadic BSODs Related to ntkrnlmp.exe: Need Assistance

jeree01 · Oct 14, 2010

Hi
I am getting sporadical BSOD.

I have tryed to debug it ,but I am not sure about the result. I have read that important are this 2 things:MODULE_NAME: nt , IMAGE_NAME: ntkrnlmp.exe .

So in this case it should be Windows self...it is correct. Or better: This indicates more to software problem,or?

Can you help please?

View attachment 092710-16614-01.dmp

TorrentG · Oct 14, 2010

Hello and welcome.

Yes, this is easy to solve. Uninstall your ZoneAlarm software.

You have tons and tons of other old outdated drivers. Highly suggest you update them all, especially the Intel Matrix Storage driver.

TorrentG · Oct 14, 2010

Hello and welcome.

Yes, this is easy to solve. Uninstall your ZoneAlarm software.

You have tons and tons of other old outdated drivers. Highly suggest you update them all, especially the Intel Matrix Storage driver.

jeree01 · Oct 15, 2010

Hi,
thats cool..Thank you.But how have you found thsi out?

TorrentG · Oct 15, 2010

Knowledge gained by experience.

jeree01 · Oct 15, 2010

OK.I thought to learn here how to solve this by myself in future.Thats why I'm asking how you found this outWhat you used to debug it and where to look...

TorrentG · Oct 15, 2010

I use WinDbg. Even if you knew how to use it really well, it still wouldn't have clearly shown the problem.

I know just simply because I know.

How has the machine been....good, right?

Stars · Oct 23, 2010

Sorry to jump on anothers thread, but I have recently had random BSoD, I also have Zonealarm Extreme Internet Security, is there an incompatability issue? As I am loath to have to remove software I have paid for, especially if it's of no use due to BSoD?!

TorrentG · Oct 23, 2010

Stars said:
Sorry to jump on anothers thread, but I have recently had random BSoD, I also have Zonealarm Extreme Internet Security, is there an incompatability issue? As I am loath to have to remove software I have paid for, especially if it's of no use due to BSoD?!

Welcome.

Please create a new thread and post the crash dumps and we shall check it out.

Windows 7 Troubleshooting Sporadic BSODs Related to ntkrnlmp.exe: Need Assistance

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