Unexpected Store Exception and Critical Process Died


New Member
Hi everyone,
I'm hoping someone can help me with this because it's driving me crazy. This problem has been on and off for months now, having gone away for some time then come back and then the same thing once again. The laptop was completely nonfunctional for about 2 weeks where it would always crash within minutes of using it. Now, without having done anything, it's started working but will still randomly crash every now and then. Any idea what the problem can be? I've attached the zip file that was recommended.

More about the laptop:
Samsung Notebook 9 Pro, 2015 edition
i7 6700HQ processor with 8gb ram

Thanks in advance!


  • W7F_04-08-2019.zip
    638.6 KB · Views: 54


Windows Forum Admin
Staff member
Premium Supporter
Apologies your post was missed.

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
This exception above might mean you have issues with the HDD or it's processes. Try running these scans and see if they help:

File scans
Open an 'admin command prompt'. Type:
sfc /scannow
press enter and await results

In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).

If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.

Check the drive using either:
How to Fix Hard Drive Problems with Chkdsk in Windows 7, 8, and 10

SeaTools | Seagate Support US